Great Customer Service, Poor Vehicle for Price

Excellent service. When my flight was delayed during the return, they extended the return time for free, but you must call the rental desk in advance to confirm.

No issues

I chose to pick up the car at 9 PM because my mom and husband’s flight lands at 10:40 PM. By renting the car, I can pick them up from the airport and self-drive around Athens for the next two days. I arrived at the car rental agency on time and was told that my “UnionPay-MasterCard” or “UnionPay-Visa” dual-channel cards were not accepted and they only accepted single brand cards. However, the rental voucher I had did not contain such information. The clerk mentioned that if I rented the car directly from them, I wouldn’t need to provide a single brand credit card for security, but through the platform, I did. I tried to explain that my rental voucher did not mention “single brand” credit cards, and it wasn’t my fault. The clerk, eager to finish work, shouted at me and even threatened to call the police. I told him that I wasn't afraid of the police as I hadn't done anything wrong, but I couldn't pick up the car and didn’t know how to handle my subsequent plans. In the end, the police didn’t come. Our trip abroad was for twenty days and planning took two months. Because of the rental issue, our three-day itinerary was disrupted. Originally, I planned to pick up my family from the airport with the car, but the 10:40 PM flight landed and we reached our hotel at 2 AM. Our next locations had to be skipped. For the next two days, there was a massive strike in Athens, and all city buses ceased operations. We had to walk everywhere, including my 70-year-old mother. I contacted the car rental customer service, and they said there was a pop-up message indicating “single brand.” I have no recollection of such a pop-up; maybe I didn't see it, or I saw it but didn’t understand “single brand.” Regardless, such a fleeting pop-up is not a reliable contract element. Important information conveyed via an untraceable pop-up cannot ensure the client receives it. Isn't it too hasty to push all the responsibility to the customer? The agreed-upon document was the rental voucher, which didn’t mention such a condition. Moreover, after being told by your customer service to carefully read the terms, I scrutinized them and placed a second order 89635386. When I went to pick up the car the next evening, the same issue arose, and I was refused for the same reason. This proves your system doesn’t provide correct information. All the companies on your platform are actually managed by the same firm, and the clerk angrily told me they had already explained everything to me the previous day. Am I foolish enough to go back to the same place for the second night and be humiliated for the same reason? Your company handling issues by sending a few emails from the office doesn’t comprehend my experience of being shouted at and driven away in a foreign country at night. Have you considered our efforts to reschedule our itinerary and hotel bookings?

Although it was clean and in good condition, the vehicle I booked, a VW was not the vehicle I was given; a Hyundai. Given the vehicle with virtually an empty tank of fuel, the fuel warning light came on after driving only a couple of kilometres. Arrived at the pick up location but no one was there to drop off the vehicle for me. I had to go back to the hotel to have receptionist contact car hire company to organise another pick up location. I was told no one was there because they couldn’t contact me by phone, although I had been in contact them by e-mail and confirmed the pick up time and location the night before. This wasted nearly 2 hours of my time. I put 2 scratches on the side of the vehicle, which I admit was my fault, and was charged an additional €170. The quote was done over the phone and by text messaging. Not sure if that quote was right but a friend of mine told me it might be too excessive. The money was taken out of my account on the spot but after about 3 weeks, after a couple of e-mails, they did send me the invoice for the repairs.

Mark up pickup location! We called five times for the shuttle and it arrived after 90 minutes! Car was handed with fuel for 130 km only! Car was handed with oil check over due

Booking process was smooth, and good value for money. However the service at Europcar Athens was unacceptable