The service from AVIS staff was excellent. They helped resolve an issue caused by my personal reasons. Picking up the car was straightforward, with all issues clearly marked. Returning the car was similarly quick and easy. Very good.
The service attitude and quality were good. The return route instructions need improvement as non-locals can't understand them. The car was in good condition, but it was provided to us with some body damage that wasn't repaired, which was not appropriate.
Note, there is an AVIS store at the airport arrival exit, but no one was there. I called their customer service, and they said someone would be there soon, but after waiting for more than ten minutes, no one showed up. Later, I asked the neighboring car rental store, and they told me that AVIS has another larger store at the other end of the airport hall.
Didn't manage the car I selected. Got a Honda city instead. Moderate maintenance for the car. The wheel toe alignment seems like drifted a little bit. You can feel it when drive on straight and flat road. Is quite dangerous if drive too fast during cornering. I think the car I got is too heavily used, because phuket have alot bump and uphill/downhill sharp corner especially going to patong area. Suggest the rental company do more often on car maintenance. Overall is still ok.
About QEEQ:8.0/10
Yes. I got better offer through the auto rebooking. Thanks easy rent.
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