Satisfied

Very satisfied

The service was enthusiastic, rental procedures were processed quite quickly. Maybe because it was peak time, I had to wait 20 minutes for the car to be cleaned and returned, but everything else was good.

Picking up the car was very smooth, but returning it at night was difficult as we couldn't find the location. We had to park the car outside the airport departure hall as instructed for returning the vehicle. We hoped the car rental staff would come and drive the car away, but they insisted we drive to the parking lot behind their office, pointing fervently in that direction. Driving from the departure hall to the indicated parking lot involved many intersections, which seemed easy for them but took us quite a lot of time. It was very stressful as our flight was about to take off.

It took a long time because initially they said we'd get a Nissan Qashqai, but then kept trying to switch us to a Renault. Only when I said I wanted to cancel the order did they give us a Mercedes GLA. Sigh, exhausting.