Excellent, perfect

Local Thai company, the car had a THAI RENT A CAR logo. I was stopped by the police once for a check, but there was no trouble. The staff were very friendly.

I encountered a small issue when renting the car because my credit card was maxed out and I couldn't complete the deposit transaction. I had cash but the counter staff said they only accept credit cards. Later, I called the credit card center to apply for a higher limit and finally managed to rent the car. I suggest the company offer more payment options in the future.

Very satisfied with the car rental service. At the airport counter, we handed over the documents and they took us to the parking lot to pick up the car. Before taking the car, we checked for any scratches on the exterior, and their staff proactively marked them on the form and reminded us to return the car with a full tank. They also marked a 24-hour gas station on the map for us. When returning the car, we were worried about the early time (5:30 AM) causing delays, but as soon as we parked, a THAI representative arrived by car. The entire process of vehicle inspection and checkout took no more than 15 minutes.

The staff's attitude was quite good, the pickup process was very smooth, and the car was pretty new. However, there was no gas station on the way back to the airport from Padang, and the rental booth staff didn't mention this. As a result, we spent nearly an hour searching for a gas station at 21:30 but couldn't find one. With a flight at midnight, we had to return to the airport by 22:30 and pay for an expensive tank of gas. It started perfectly but ended very disappointingly...