Great, very convenient procedures

Convenient and quick car pick-up.

The vehicle was in great condition with only 7,000 KM mileage. The staff was very courteous, but their English wasn't very good. Therefore, it's important to be precise when booking online to minimize conversation.

Excellent service. They have a counter inside the airport and you can pick up your car directly at the airport parking lot, which is very convenient. The best part is that since it's a local company, you can pick up the car even at midnight or early morning, which other international brands can't offer.

There is a counter in the airport hall which is very convenient, and the procedures are quick. When returning the car, you can't enter through the exit door; the security personnel will guide you to a small pathway for the return process. During the vehicle inspection, all visible minor damages are noted, and during the return, the staff just does a quick check. I offered a tip when picking up the car, but the staff politely refused. Due to the narrow lanes in the parking lot and my lack of experience with right-hand driving, I requested the staff to move the car to a wider road, and they were very helpful. I initially booked a TOYOTA VIOS but later found out it had been upgraded to a Toyota Altis, which was fairly new though previously a bit damaged. We chose Toyota because it was pricier, but we had a lot of luggage. If the luggage amount is known, a smaller car like a Nissan could work. I was very satisfied with Thai Rent A Car, even booking another car with them in Chiang Mai during our Phuket trip. I will choose this company again on future trips to Thailand.