The self-service process is cumbersome. It felt like I had to pay again after already paying. It's confusing.

The Chinese support staff was very good Bought insurance but didn't know how to deal with a flat tire Still haven't received a response

Great service, convenient and quick, very user-friendly. The car showed a fault warning halfway through, so we swapped it for another one in Las Vegas. ALAMO's service was excellent!

The service at the airport branch was very good. When we arrived, there were many customers lining up to pick up their cars, but the branch had a self-service pickup option. The self-service system had Chinese instructions, guiding us step by step, and we quickly collected our car. It was really convenient, but this branch didn't have Chinese-speaking staff, which was fine too. Foreigners think simply; we got the car and set off immediately. Returning the car was even simpler. The staff took a quick look at the car, saw no issues, and immediately said OK, and we headed to the airport!

The SUV has the service light since we head out of the parking till we got back. Probably they gave us the suv without changing the oil and I have to turn it if from the display of the car. Everything else great...