There was a minor issue with the fuel tank not being full and having to overpay for fuel as a result, but otherwise fine service.
Reply by Qeeq: Thanks for your review.
If the fuel tank is full when picking up the car, please drop off with full; If it's not, please return with the same level. Otherwise, the car hire company will charge the refueling charges.
Thanks for your feedback and look forward to seeing you next time.
Very bad. They didn't require a tire inspection when picking up the car and tried to sell us scratch insurance, which we declined. Upon return, the inspector claimed there were scratches on the tires and said they would deduct from the deposit card for repairs (basically, they were going to replace the tires). No argument worked; we demanded to confront the staff who handed over the car, but they ignored us.
Right outside the airport terminal is the car rental office. The staff was very enthusiastic. After completing the paperwork, we took the company's shuttle bus to pick up the car. We initially booked a Passat, but the staff warmly introduced us to an Insignia station wagon, which solved our concern about storage space. The car had only driven 6000 miles and was very new. It even had dual navigation systems, which felt quite luxurious. The trip covered 3500 kilometers in 21 days, costing around 2200 yuan in fuel (diesel cars are very fuel-efficient, 1.2 pounds/liter). Returning the car was simple and took only 10 minutes. We then took the shuttle back to the airport. Overall, it was an excellent experience, and this car performed admirably. Highly recommended!
About QEEQ:10.0/10
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