Very bad. They didn't require a tire inspection when picking up the car and tried to sell us scratch insurance, which we declined. Upon return, the inspector claimed there were scratches on the tires and said they would deduct from the deposit card for repairs (basically, they were going to replace the tires). No argument worked; we demanded to confront the staff who handed over the car, but they ignored us.
We arrived a bit later than the scheduled pickup time, yet there were no cars available. After completing the paperwork, we had to wait over ten minutes for the car to return.
When picking up the car, I was told that the seven-seater business car I booked was a manual (even though I specifically noted automatic). They then replaced it with a Volvo XC40, but my luggage didn’t fit. The staff who handed over the car had already left for the day, and I was so anxious. Luckily, a kind guy helped me switch to a Mercedes B200, which managed to fit all the luggage.
The car rental company instructed us to check the car condition and inform them, but said there was no need to inspect the tires carefully. When we returned the car, a small cut was found on one of the tires. We informed them that we drove only on city roads and highways, where there was no chance for the tire to get cut. Still, the company deducted the repair fee from our deposit. Other companies usually hold a pre-authorization on the deposit, but they directly deducted £200 from our deposit. It feels like they are trying to make extra money through other means. Customer service never replies to emails. The return location is also hard to find.
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