My flight got cancelled (first leg of two) meaning I was delayed arriving at my destination, and so I contacted Europcar to inform of the delay. Unfortunately Europcar didn't inform the local operator at Tamworth, but fortunately he was at my flight for another customer anyway. No harm done. And he kindly gave me an upgrade to a larger vehicle. Also allowed me town rather than airport drop-off for no charge, which suited me better since I was leaving by train, not air. All the vehicles there were impacted by a large hailstorm several weeks before, but the vehicle worked just fine.
About QEEQ:9.0/10
Platform was fine. The incentive for me to use Easyrentcars rather than direct to Europcar was to get better price insurance through the master AXA policy.
“Easy, efficient and big bonus the contract allowed driving on gravel roads.”
About Europcar:9.7/10
pick up process was almost entirely digital which made it much quicker than we expected - less than 10 mins. Staff were very friendly and efficient. Car was practically new, which was nice and meant it was pretty efficient and easy to drive. Best part is that our contract allowed us to drive on gravel, which so few car hire contracts do (eg campervans). Only quibbles i have is with the car design. i just wish the back seats in SUVs would fold down flat instead of at a bit of an angle. Also, got upsell on insurance at counter and again via email (after we clearly said no). The more they push, the more convinced we are it is a bad deal.
About QEEQ:10.0/10
The booking platform was fine. Easy to use. no complaints.
Like: Able to get unlimited Km with Easyrentcars, where Europcar only offers 200km per day. Made it easy to drive to Adelaide River to see the jumping Crocodiles. Dislike: Nothing
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Customer Service
Good price, no hassles, free upgrade.
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