The car I originally booked was too small, as I needed more space for my kids' school luggage. The staff offered me a larger car option for an additional 190 dollars in total for 16 days, which I accepted. It was a new replacement.
The customer service kindly asked about the size of the luggage and then upgraded to a larger Nissan for free. Super considerate. The signs for picking up and returning the car were very clear, so I had no problems even as a woman!
Picked up the car a bit early, so they charged an extra young driver fee for an extra day. The attendant was very patient and resolved the issue after checking for a while.
Very difficult to get on the phone to speak to someone specially on salt lake city airport!!!
About QEEQ:8.0/10
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