Hassle and worry free experience

Our car was parked near Southern Cross Station in Melbourne, where there was a Budget return point (not the one in our booking). We asked the staff there if we could change the drop-off location. The staff said it was no problem and we just needed to park the car there. When we parked and returned the car, we were told we had to pay 75 AUD. Very dishonest.

Everything else was great. The staff at the rental counter were very helpful and patient. However, the male employee inspecting the car upon return had a poor attitude.

Very satisfied

When renting the car, they suddenly asked if we hadn't called in the morning to say we would pick up the car in the afternoon. We were confused because we were on the plane. Fortunately, after a brief conversation, they realized they had made a mistake and quickly completed the paperwork, allowing us to get the car.

You wrongly charged us for an extra day.