The car was very new and ran smoothly.

Not particularly good or bad, average. However, one of the customers was very nice.

All the rental procedures and processes went smoothly without any issues. The only downside was the lack of floor mats in the car, causing dirt and sand to be easily brought into the car, resulting in discomfort.

Pretty good. They even changed the car model for us at the last minute.

This time, budget was extremely poor. I was very careful and returned the car intact to the designated budget parking lot at Launceston airport, handed the keys to the staff, but three hours later, budget fraudulently charged my credit card $1962. When I called, they alternated between claiming I damaged the car and saying I returned it late (in reality, I returned it three hours early). I rented the smallest Suzuki Swift, which had 66,310 kilometers on it; $1962 is almost the price of this old car. budget did not notify me, nor did they provide a damage report or an appraisal, they just charged my credit card without authorization, which is theft! When I complained on their website, they gave me a standard reply, without addressing the $1962 and even hoping I would rent from them again. What a shameless company. I have to rely on my credit card bank and QEEQ to help me now. On the other hand, my experience renting from Hertz through QEEQ in Australia was relatively pleasant!