Budget, Melbourne Car Rental

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Budget - Melbourne Information, Car Rental Instructions & Policies

Address

Shop 2/8 Franklin St, Melbourne Vic, 3000, AUSTRALIA

Telephone

+613000362848

Pick-up Instructions

Please find the location using navigation. The branch is located in an obvious location.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:30 -17:00 08:00 -12:00	07:30 -17:00 08:00 -12:00	08:00 -14:00 08:00 -12:00	08:00 -14:00 08:00 -12:00	07:30 -17:00 08:00 -12:00	07:30 -17:00	07:30 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 29 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Full driver's license issued in Australia

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

Budget Australia may require a customer renting a vehicle to complete a Rental Qualification Form and provide additional identification as it deems necessary or appropriate or in accordance with applicable law(e.g. copy of utilities bill, phone bill).

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, Churchill Island

Customers can travel to Phillip Island by land for free. Cars are not allowed on the Ferries.

Must-not:

Taking rental cars to following islands is not allowed：
Gove Peninsula, Fraser Island, Groote Eylandt, Tiwi Island, Tasmania, Kangaroo Island, Bruny Island, Mariah Island, Mornington Island, Magnetic Island

Cross-island can only be obtained after the vehicle has been signed with a written authorization from Budget. Note: You are asked to acknowledge the changes in the terms and conditions of the location. Under no circumstances will the locationship be responsible for the cost of rescue accommodation and travel expenses due to the remoteness of Bruni Island and the cost of delaying the rescue.

Excess

Collision Damage Waiver Excess:

EUR 4392.46

Theft Insurance Excess:

EUR 4392.46

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.5 mi from Melbourne City Heliport

6.8 mi from Essendon Airport

11.8 mi from Melbourne Airport

Railway Stations

0.2 mi from Flagstaff Train Station

0.6 mi from Flinders Street Station

0.6 mi from Southern Cross Station

Hotels

Nearby UrbanMinder @ La Trobe Tower

Nearby WeMeet Melbourne

Nearby Serviced Apartments Melbourne - Eporo

Other Landmarks

0.6 mi from Federation Square

FIND ME A CHEAP RENTAL

Map view of Budget Store Location

coordinates: -37.810833333333 144.96

Guest Reviews

Total points： 8.4 / 10 Very good

Vehicle condition: 0.3
Vehicle cleanliness: 0.4
Spaciousness: 0.4
Counter staff: 0.3
Pick-up location: 0.3
Drop-off location: 0.2
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

T.K
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
カローラセダンまたは同等の予約でしたが、少し大きいサイズのセダンでした。走りは、良いですがなれるまでがたいへんでした。
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Caballeros Societies
Melbourne
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Nice price with discount coupon.
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Dora Den(n)is
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Everything was fine, picking up and returning the car was convenient.
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Daisy II.
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Free upgrade, early pickup and return were excellent, but it took 5 days for the credit card transaction to be processed after car return.
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Emmanuel Field
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient location, many available cars, and they are new.
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Ethel Conan
Melbourne
6 /10 Average
Reviewed: Sunday, December 22, 2024
There are additional charges for upsells.
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Doris Harvey
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Good service attitude, but the branch is located in the city center and has shorter operating hours compared to the airport branch.
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Leona Sherwood
Melbourne
4 /10 Average
Reviewed: Sunday, December 22, 2024
The service is mediocre. They did not prepare the vehicle as per the reservation and forcefully gave a model lower than the reserved class.
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Zachary Congreve
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It was fairly easy to find in downtown Melbourne. The car was in the parking garage of a building. We drove it to our accommodation to pick up luggage. The car was big enough to fit 4 adults and 4 large suitcases.
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Murphy Bernard
Melbourne
6 /10 Average
Reviewed: Sunday, December 22, 2024
Arrived at the rental location earlier than the reserved time. The staff allowed us to pick up the car earlier, but the return time had to be adjusted accordingly. They asked if we needed insurance, and did not push further after we declined. Noticed a noticeable scratch on the car's rear upon pickup, which was then marked on the pick-up form by the staff.
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Ernest Montgomery
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Efficient and quick. The pick-up and drop-off locations are both in the city center, very convenient. The car was in good condition, very satisfied.
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Abbott Nahum
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great reliability and service attitude.
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Lucien Belle
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental process was very convenient. Just give them the order, driver's license, and translation, and it's handled quickly. When picking up the car, they directly tell you the location, and you can go there yourself—it's completely self-service. Returning the car is just handing over the keys, and no one checks the car. Very convenient.
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Rae Needham
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Pretty good!
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Sandy Jenny
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up the car took about 10 minutes. They asked if I wanted to buy insurance, and I said I already had another insurance policy. They said that was fine. The car had about 24,000 kilometers on it and some scratches. The front bumper had significant scratches, probably from entering and exiting underground parking lots, but I didn't mind much. When returning the car, the signs for the return area at Adelaide Airport were too small, and I had to circle around twice to find it. Returning the car was very convenient; the staff just recorded the mileage and the fuel gauge and told me 'It is OK!' I mentioned the car seemed old because I drove it a lot. They replied it was a new car that had only been rented 16 times. Overall, the experience was very good. 8 days, over 1,000 kilometers, from Melbourne - Great Ocean Road - Adelaide.
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Duncan Leacock
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was fast and convenient, and the condition of the car was surprisingly good. Picking up and returning the car both took less than 10 minutes. There was a support phone line, which I called twice, and they answered all my questions with great attitude. Overall, it was a very good experience.
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Edwiin Bright
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Pretty good. Rented the car downtown, and it was quite nice. It seems like we got a free upgrade.
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Truda Jones
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied, fast service
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Hilda Freeman
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
I picked up the car in downtown Melbourne. The young man kept trying to upsell me to a hybrid Camry for nearly double the price. I told him I already drive a hybrid in my home country and that the Cruze would be fine. Despite that, he insisted on giving me the keys to experience it. Do I really seem that naive? The Cruze's condition was good, everything you need is there, and with just 40,000 km on the odometer, it still felt relatively new.
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Elma Ferdinand
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I booked a Holden Swagon and got an almost brand new Dodge. The staff was very quick and the service was quite good.
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Herbert Ted
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Customer service was very enthusiastic and good. However, they were quite pushy with insurance. I ended up buying an extra 100 AUD insurance at the counter.
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Frederic Gregory
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff at the front desk were very nice, but they said we could pay in cash when picking up the car. However, they charged my card instead, which was a bit frustrating. Overall, I was very satisfied, and the car was in excellent condition.
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Bradley Commons
Melbourne
4 /10 Average
Reviewed: Sunday, December 22, 2024
1. We booked a 'mid-size' car, specifically a Toyota Corolla automatic or similar on the car rental site, but we were given a very compact Hyundai i20. In the rental site options, I couldn't even select an i20; the smallest option was a Hyundai i30, neither of which fit the definition of a mid-size car. 2. Our original rental was for three days, but when shortened to two days, the daily rate increased. The total for three days was AU$196.49, averaging less than AU$66 per day. However, at the counter, changing to a two-day rental was no problem, but the price was quoted as AU$78 per day. When asked why, they simply said the original quote didn't apply. 3. None of the insurance options selected on the rental site were recognized by Budget. We had to purchase all new insurance options at the counter. When asked why, the response was that the insurance provided on the website wasn't their responsibility; they only honor insurance packages offered at the counter.
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Byron Bertie
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The rental process is simple.
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Poppy Sidney
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The condition of the car was surprisingly new.
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Lionel Johnson
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service attitude is good.
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Neil Margaret
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The staff at the Melbourne Budget rental point were very friendly, patient, and attentive. However, some of the female employees had a poor attitude. I rented a Toyota Corolla, and the car was in good condition.
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Rudolf Sophia
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The process of picking up and returning the car was very convenient and quick. Very satisfied. It would be even better if we got a paper with contact information for vehicle issues, the type of fuel needed, and other basic useful information when picking up the car, and a detailed bill email like Thrifty after returning the car.
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Queena Symons
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service!
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Michelle
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Quick and easy processing, good car condition
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Eli Buck
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Simple and convenient, great service, and easy return. Just need to return the car a bit earlier in the afternoon as the staff leave on time.
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Jacqueline Huggins
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Terrible car rental experience. Didn't get the car. Not recommended for users with children who need car seats. The whole trip was greatly affected by this. If you are comfortable with English, you can use the rental company as a search engine to roughly locate car rental locations, models, and prices, then directly contact the supplier for booking. This can save you the middleman costs, making it easier to handle issues and potentially cheaper. In summary, I do not recommend the rental company. Terrible experience, and I won't use it again. Additionally, when lodging a complaint about an after-sales issue, their customer service was not proactive in handling the complaint. Regardless of the complaint's outcome, their communication skills and service attitude are far from those of other e-commerce platforms like JD.com or Ctrip.
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Myrna Monroe
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pickup and drop-off were very convenient.
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Norman Rockefeller
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Picking up the car was quick. They did try to sell me insurance, and when I mentioned I already had comprehensive insurance from home, the staff emphasized that any damage would cost me 3000 AUD. After the paperwork, they gave me the keys and directed me to the third floor to find the car. It was very convenient!
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Vic Ezekiel
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite good!
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Les Strong
Melbourne
6 /10 Average
Reviewed: Sunday, December 22, 2024
The service was okay. Both renting and returning the car were relatively simple. The wait time depends on the situation; sometimes it's longer when there are more people. One time, I had to wait for a car to be delivered from another location.
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Duke Jean
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Easy to find, it's right in the city center. When you see the huge Hertz sign, you're almost there...
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Lennon Jimmy
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
A reputable company, highly recommended.
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Ingram Mackintosh
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, convenient
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Alice Philip
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient pick-up and drop-off, satisfactory service attitude at pick-up
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Hilary Addison
Melbourne
4 /10 Average
Reviewed: Sunday, December 22, 2024
No instructions, parking was incredibly difficult!
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Baron Gresham
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Satisfied
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Aaron Ricardo
Melbourne
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I was rear-ended and returned the car to the rental company. The staff had a very unpleasant attitude, which was uncalled for! I was the victim, and I didn't want the car to be damaged either! I paid for the initial repair costs myself, and then I swapped for another car, but had to return it at the airport. The city office told me that I could claim the repair receipt at the return location, but when I got to the airport, nobody explained anything. I almost missed my flight after trying to explain for 40 minutes. Their service and efficiency were truly disappointing. However, a Chinese girl in charge of cleaning cars helped translate and explain for us, and her attitude was much better than those at the front desk. Unfortunately, there were no Chinese-speaking staff or interpreters at all at the airport. Though we could communicate, many technical terms were hard to understand. This is clearly worse compared to other car rental companies.
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Megan Marjory
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service was excellent; after all, the car rental business relies on tourists.
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Tracy Mary
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
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Julian Holt
Melbourne
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good.
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Lester Melville
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
It's okay
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