Car was supposed to be 100% smoke free and had a terrible marijuana smell we couldn’t get rid of and they didn’t have similar cars so we couldn’t switch it
It was just okay. The first car provided was a very old and battered Jeep. Later, I went to the store and exchanged it for another car. I wanted to drop the car off at a different location, and contacted Zuzuche about it. The driving distance between the two airports was less than 2 hours, but Zuzuche told me it would cost almost $700 (my total rental cost was around $1700). Later, I called the car rental company directly, and they said it was free. So, I’m not sure if the price Zuzuche quoted was really from the rental company or if they just wanted to profit. Honestly, I felt quite disgusted!
Very smooth pickup and drop off. The staff member who dealt with us on both collection and drop was very nice and professional.
About QEEQ:8.0/10
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Customer Service
Terrible
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