The booked vehicle did not match the actual vehicle.

We were informed upon arrival that the booked car model was not available, and we were forced to upgrade for an additional fee.

I booked a sedan but was strongly pushed to upgrade. When I resisted, they gave me a hatchback, claiming that the model I booked was unavailable. I ended up with a Ford Focus hatchback, only to see the model I had booked right next to it in the parking garage.

The staff informed us that they don't even have the Suburban model and gave us a rather old Conqueror. They said if we want to change cars we have to call and check ourselves, and only if there are available cars can we switch. They won't notify us as soon as a car becomes available.

The counter staff was professional and helpful. I had a little trouble hearing him because of the mask. With one person ahead of me at the counter, it took about 15 minutes for me to get to the counter. Between Hertz, Thrifty and I think it was Dollar, it would be nice to have a floater to handle any counter that needs the extra help.

This was the first time using QEEQ.COM. The platform was easy to navigate. The price was good. I don't remember any further price drop. Everything worked out great.