Excelle customer service

The service was pretty good. They suggested additional insurance, which we ended up buying. It came in handy later when the car had some scratches.

It was amazing service by Waleed. The way he explained everything that was awesome and helpful. Great service, amazing experience ..

I had an upgrade which was great which was offered by the helpful agent,iam glad i did

The car battery was not connected correctly, which resulted in a dead car and a lost day waiting on Europcar's repair person. Then we had a flat tyre, which resulted in another lost day because Europcar's staff/systems made a number of errors meaning we had to wait around for 6 hours before the thing was repaired. The car had not been adequately cleaned before i took possession it, and after the smell of the cleaning products had worn off, the car actually stank of cigarette smoke. A promised reimbursement for the lost days has not yet been processed to my account by Europcar either.