The so-called sign for airport pickup must be a dream. They charged me over 100 RMB for using one extra bar of fuel. It's a scam targeting those who didn't read the rental agreement properly.
“Poor experience. Felt I was mis sold the car hire and was then blackmailed into ‘upgrading’”
About EPTA:5.3/10
Very rude and unprofessional staff. One of the staff members was almost threatening and I was about to call the police. Vehicle in shabby condition damaged and dented exterior and shabby interior. AC hardly working despite engine running for 35 min. I was blackmailed into accepting an ‘upgrade’ to a vehicle of exactly the same spec but newer and with a working AC but was charged extra in cash. Second driver not added as per booking.
Like: I like that the staff was punctual during my pick up. Also they were professional in identifying the scratches and dents of the car made by previous drivers so that I would never be wrongly blamed for those damages. Dislike: They were a bit slow to arrive when it was due to return the car to them. This caused me to be almost late for my flight check in.
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Customer Service
Relevant Reviews on EPTA Epta Car Rental & Tours Sdn. Bhd. (LGK)
Louise Rosalind
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View more >H.Zeitoun
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View more >Khan
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View more >Chan
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View more >L.Ee Hahn
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View more >Dislike: They were a bit slow to arrive when it was due to return the car to them. This caused me to be almost late for my flight check in.