1. Had to wait over half an hour for the staff.
2. The pickup point wasn't at the airport as mentioned, but in a remote location that required a shuttle.
3. The car provided was not the Toyota Vios I reserved, but a downgraded Perodua Axia.
4. The car wasn't full of fuel, it was only at the last segment.
5. After taking photos and returning the car, I refueled it fully. Although they didn't mention keeping the fuel receipt, comparisons of the dashboard photos before and after returning the car show I refueled it, but the company refused to provide the photos.
6. Upon returning the car, a staff member was very rude and used abusive language, even attempting to intimidate me with threats of violence.
Like: Promised as in receipt,provided better car choice yet same price.valuable! Dislike: Car still got some unwanted stuffs from previous customers or own.
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Customer Service
Overall is good
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