Poor experience. Felt I was mis sold the car hire and was then blackmailed into ‘upgrading’
Khan
Malaysia
Reviewed: Thu, Jul 18, 2019
About EPTA:5.3/10
Very rude and unprofessional staff. One of the staff members was almost threatening and I was about to call the police. Vehicle in shabby condition damaged and dented exterior and shabby interior. AC hardly working despite engine running for 35 min. I was blackmailed into accepting an ‘upgrade’ to a vehicle of exactly the same spec but newer and with a working AC but was charged extra in cash. Second driver not added as per booking.
1. Had to wait over half an hour for the staff.
2. The pickup point wasn't at the airport as mentioned, but in a remote location that required a shuttle.
3. The car provided was not the Toyota Vios I reserved, but a downgraded Perodua Axia.
4. The car wasn't full of fuel, it was only at the last segment.
5. After taking photos and returning the car, I refueled it fully. Although they didn't mention keeping the fuel receipt, comparisons of the dashboard photos before and after returning the car show I refueled it, but the company refused to provide the photos.
6. Upon returning the car, a staff member was very rude and used abusive language, even attempting to intimidate me with threats of violence.
Very convenient, picking up and returning the car is right at the terminal entrance. The car model is great. I participated in the Ironman competition, and my bicycle could be easily placed in the trunk while my family could sit comfortably in the back. When picking up the car, I found a nail in the front tire. The staff responsibly took it to get the tire fixed before handing it over.
Like: This car has a millage balance indicator, so you know how many miles more you can go with the balance fuel in your car. That is really cool, so we can extimate if we need to pump petrol or not. Dislike: I forgot to call them before I reach the airport during drop off. I called them only when I arrived at the airport, the Langkawi airport do not allow me to put the car at the road side just to wait for them to come pick up the car, so I was a little stressed up during drop off the car. They came very fast, within 5 minutes they arrived and took back the car. It was the airport people's problem, there were plenty of space for me to just park for a few minutes , and I wasn't blocking any other people, but those guard there just kept chasing me away.
Like: Easy to book, get exactly what you hired and even had people meet me at the airport. So easy and efficient, will use again and again. Dislike: Nothing!
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Customer Service
Poor experience. Felt I was mis sold the car hire and was then blackmailed into ‘upgrading’
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