The so-called sign for airport pickup must be a dream. They charged me over 100 RMB for using one extra bar of fuel. It's a scam targeting those who didn't read the rental agreement properly.
1. Had to wait over half an hour for the staff.
2. The pickup point wasn't at the airport as mentioned, but in a remote location that required a shuttle.
3. The car provided was not the Toyota Vios I reserved, but a downgraded Perodua Axia.
4. The car wasn't full of fuel, it was only at the last segment.
5. After taking photos and returning the car, I refueled it fully. Although they didn't mention keeping the fuel receipt, comparisons of the dashboard photos before and after returning the car show I refueled it, but the company refused to provide the photos.
6. Upon returning the car, a staff member was very rude and used abusive language, even attempting to intimidate me with threats of violence.
They promised to pick me up at the airport with a sign. However, I waited for half an hour after arrival and still didn't see anyone, and it was a midnight flight at 12 AM. After multiple calls to customer service, the car finally arrived after 1 AM.
The car is average condition. The reverse sensor is broken so we have to be aware and drive carefully. Quite an old car but functions well with good spacious boot can fit our small size cabin luggage's and 4 adults. During pickup the provider is a bit late and we couldn't find exactly the meeting point due to many rental cars company also waiting. However easy to deal with the staff. Don't forget to pay parking during working hours to avoid summons ticket.
About QEEQ:8.0/10
Easy to browse thru. After comparison with other website, price is comparably cheaper and many choices of car available depending on your budget.
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