This is the slowest rental location I have ever been to anywhere. But, it's not just Thrifty. They're all like this at Augusta and it seems that it's because there is always someone trying to get a difficult rental (no credit card, kind of thing). I've rented cars at this airport 5x before and it has never taken less than 1 hour. Fortunately, check-in has never been more than a minute or two.
There were suggestions for upgrades and selling insurance, which was quite annoying. Since we didn't accept the upsell, we got a car with very basic features. The booking included fuel, but we were told it wasn't included when we got to the store. After a long negotiation, they finally agreed. The booking price was $383, but we were charged $390 at the store, claiming it was some sort of fee. Though the amount was small, it was never mentioned during booking, which was very frustrating. Please communicate this issue with Thrifty in detail; it is better to be clear during booking.
The car wasn’t very clean and stinks of cigarettes so bad. This is my second rental in less than a month that the car stinks of cigarettes. Unacceptable.
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