8.8 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: Our Corolla equivilant was a Hyundai Accent. Great gas mileage (40 mpg+) but struggled gettin up hills.
Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: I was three hours early checking in. I was told that car I reserved was not available at that time. Rather than wait, only vehicle available was a Ford Explorer for additional $120. Seemed unusual that you only had this vehicle available for almost 50% more!
Dislike: I think I was "upsold".
Read More >7 /10 Good
Reviewed: Sunday, December 22, 2024
Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Awful. Total bait and switch! I was given a bill of $127 at drop off. I later got an email with a price of $266. 74 minutes earlier than estimated return time, and I am charged an early return fee! What is that? The quoted daily rate went up. All total bogus charges added on to the original bill.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car rental counter was not open when I arrived and I had to wait quite a while as when t did open there were many people in front of me, so it took quite a while
Read More >Miles Judson
Salt Lake City
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car pickup and return process was very simple.
Read More >Regan Child
Salt Lake City
6 /10 Average
Reviewed: Sunday, December 22, 2024
Paying extra money is very frustrating!
Read More >Kim Bennett
Salt Lake City
6 /10 Average
Reviewed: Sunday, December 22, 2024
There weren't many people in line, but the process took quite some time. They tried to sell me additional insurance options, which I declined based on the rental company’s policy. Since I was renting from Salt Lake City and returning in Los Angeles, it seemed they couldn't find a car with California plates and tried to give me a downgraded model, which I refused because safety is paramount for long trips. Eventually, the manager managed to arrange a slightly upgraded Ford SUV, which was pretty good. There are gas stations near the return location, and since they require refueling within 10 miles, that was fulfilled, so I didn’t buy the fuel option from the company as their gas prices were a bit high.
Read More >Devin Gunther
Salt Lake City
4 /10 Average
Reviewed: Sunday, December 22, 2024
1. They forced me to buy personal insurance, otherwise, they wouldn't give me the car. When I requested to contact the rental company by phone, they said there were many people waiting in line and they could only process their rentals after finishing mine, forcing me to buy the insurance. According to their minimum insurance requirement, I had to pay an additional USD 161.
2. I booked the car with a credit card, and upon picking it up, they required a USD 200 deposit, stating it would be returned 2-3 business days after returning the car. However, it has been more than 10 days since I returned the car and I still haven't received the deposit.
Read More >Caesar Dunlop
Salt Lake City
4 /10 Average
Reviewed: Sunday, December 22, 2024
Very close to the terminal, but no guiding signs, had to ask airport staff.
Read More >Zara Wyat(t)
Salt Lake City
4 /10 Average
Reviewed: Sunday, December 22, 2024
The front desk service was very average, no smiles throughout. I booked a Ford Explorer 7-seater SUV, but they said they didn't have the car I reserved and gave me a Hyundai of the same class and size. Although I wasn't happy, I accepted it since they didn't have the car I wanted. However, when I went to pick up the car, I found out it was a 5-seater with a small trunk, barely fitting our three suitcases. I insisted on changing the car and argued with the front desk, as it was clearly not the same size or class. After some discussion, they changed it to a 7-seater Dodge. Although it was still smaller than the Explorer, it could fit all our luggage, so I accepted it. I forgot to refuel the car before returning it and offered to pay for a tank of gas, but they charged me $140! They calculated the gas at $9.9 per gallon plus labor costs. This was extremely expensive, and they didn't mention such high fees when I picked up the car. But since it was my fault for forgetting to refuel, I let it go.
Read More >Tabitha Webster
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
There were suggestions for upgrades and selling insurance, which was quite annoying. Since we didn't accept the upsell, we got a car with very basic features. The booking included fuel, but we were told it wasn't included when we got to the store. After a long negotiation, they finally agreed. The booking price was $383, but we were charged $390 at the store, claiming it was some sort of fee. Though the amount was small, it was never mentioned during booking, which was very frustrating. Please communicate this issue with Thrifty in detail; it is better to be clear during booking.
Read More >Hedda Babbitt
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The car rental company kept trying to sell insurance. After repeatedly declining, they gave me a Chevrolet SPARK. When I noticed this during pickup, I went back to negotiate and they reluctantly agreed to change the car, but they only provided a small Nissan hatchback. I originally requested a Ford Focus for its larger space as I needed it for a long trip, but they ignored this. The car was in poor condition, dirty, and had unrepaired dents on the door, which affected my travel experience!
Read More >Bonnie Albert
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Not crowded, located right in the airport hall, clear explanations
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
It's okay.
Read More >Jason Burne-Jones
Salt Lake City
8 /10 Very good
Reviewed: Sunday, December 22, 2024
It was okay. After driving 800 kilometers, the engine warning light turned on. I had to drive back to exchange the car, which was quite troublesome.
Read More >Todd Southey
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The female staff at the rental company counter had a poor attitude. My English is just average; I could understand some things she said, but not everything. I needed her to explain several times. Maybe she thought I didn't understand anything. She initially told me that my insurance was incomplete and didn't cover roadside assistance and third-party accidents, suggesting I add insurance. I remembered that at least roadside assistance was included when I booked, and the invoice I checked before departure didn't mention it. Later, a phone representative assured me that I had full coverage, so I wasn't worried since I had also bought travel insurance before departure. Perhaps it wasn't displayed on the invoice, or maybe she was trying to help me, but then she privately told her colleague that this Chinese person didn't know anything. Her colleague said there were bigger cars available, but she insisted on giving us the small car we had booked. Her attitude was very unpleasant. It took a long time to get the car, and I don't want to rent from this company again.
Read More >Zoe Charles
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient, the service was not very enthusiastic but it was thoughtful and satisfactory.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
I purposely rented a large car, but they gave me a different one, claiming it was the same class, which couldn't fit my luggage.
Read More >Belinda O'Neil
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Very dissatisfied, long wait times, and they tried to upsell insurance. When I refused, they mentioned state laws to scare me. The originally $400 rental ended up costing $520 per day. Terrible company.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfied
Customer service forced to sell insurance, claiming it is legally required
Julia Dryden
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff persistently tried to upsell without asking.
Read More >Vivien Eliot
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall convenient. The car we originally booked was too big and felt hard to control. We coordinated with the counter to switch to a smaller car. For four people, a 7-seater is a must, as the luggage fills up the space. Since we bought full insurance, returning the car was super quick, highly recommend.
Read More >Gabriel Frances
Salt Lake City
4 /10 Average
Reviewed: Sunday, December 22, 2024
The staff started working a few minutes late at around seven in the morning, but there was no queue because it was early. The online booking was for a 'mid-size sedan' Chrysler 200, but we were given a 'compact sedan' Hyundai Sonata, which is a downgrade! Also, although we had already purchased full insurance and additional insurance online, the store kept trying to sell us more insurance. Even after showing them our order, they kept pushing insurance and wouldn't process the car pick-up.
Read More >Emmanuel Field
Salt Lake City
8 /10 Very good
Reviewed: Sunday, December 22, 2024
No waiting in line
Read More >Malcolm Symons
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great value for money
Read More >Rachel Lucia
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I left my jacket in the car and realized it after airport security. I quickly returned to the rental place and the staff were very welcoming and efficiently retrieved my jacket. Great service.
Read More >Cyril Marcus
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The queue was very long, waited for a long time with no assistance.
Read More >Tracy Jeremy
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
When picking up the car, the rental company messed up the order number, causing a 2-hour delay in my trip.
Read More >Robert Joseph
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Waited in line for an hour. And it was at Dollar.
Read More >Antonia Susanna
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy pickup and drop-off, fast service.
Read More >Simon Gibson
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent
Read More >Lilith Maria
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Apart from the long waiting time in line, everything else is 5-star.
Read More >Bradley Jefferson
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Strongly promoted insurance.
Read More >Everley Evan
Salt Lake City
6 /10 Average
Reviewed: Sunday, December 22, 2024
The car's condition wasn't great, and the subsequent problem-solving process was unsatisfactory
Read More >Lynn Surrey
Salt Lake City
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Staff had a very indifferent attitude
Read More >Norman Garcia
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The rental process was smooth, no pressure to buy insurance! The car was relatively new, had no issues, and was fuel-efficient! The return process was also very quick.
Read More >Jacob Jennings
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Returning and renting cars at Salt Lake City Airport is very convenient.
Read More >Alva Dupont
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient, just got off the plane and picked it up. Just a queue and a procedure, two minutes.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Pretty good. Arrived at midnight and they promptly resolved any issues.
Read More >Dempsey Aled(k)
Salt Lake City
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall pretty good, a nice experience.
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