Very accommodating as they were able to change our pick up location at the airport rather than from Airlie Beach given that the beach location would have been closed by the time we would have landed.
Simon who was the Europ car representative, was superb with accommodating our needs and changing the pick up location.
Front desk representative for europ car at PPP airport was very detailed and accommodating as well.
I used Hertz in Melbourne and Europcar in Sydney, and the difference was huge. Hertz gave me a free upgrade, while Europcar downgraded my car. The vehicle was in poor condition, and they pushed insurance on me. I had booked an Outlander but got a mini version instead. I'll stick with big companies in the future (the heavy Indian accent was also hard to understand).
I waited for a long time because the system for down. And I was hold a bond of A$400 on my card when Easyrentcars specified when I booked the car that the bond held would be A$100
About QEEQ:8.0/10
You should update the info and advise the customer the Europcar holds an amount of A$400 on your card.
Great car, but they charged us for 6 litres of fuel just after we filled it where it clicked of twice at the pump. An issue to still be resolved with Europecar.
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