Excellent

Booked for 9:30 AM pickup, ended up waiting over an hour to get the car.

1. The attitude towards orders via Zuzuche is indifferent; 2. Child booster seat was estimated at 30 pounds by Zuzuche, but the actual charge was 70 pounds. Zuzuche can't confirm the price of additional items, but you can book a seat for 30 pounds through the Hertz website.

The queue time was very short; the car was very new, with only 700 miles on it. However, the staff recommended I upgrade the vehicle, which I declined. I feel upgrading would have been much more expensive.

They told me to collect the car from a certain and in a certain space. The car wasn’t there and we had to scout the area looking for the number plate. The agent told us to call him if there was a problem. But he never answered the phone.

They were busy. I was on a tight timescale. Once I got seen they were brilliant, helpful and really nice. Bigger car than I was expecting. There was a small pile of rubbish still in the car from the otherwise impeccable car.

Absolutely fine.