CROATIA CAR RENTAL REVIEWS

Very satisfied, staff provided clear instructions and were friendly and polite.

The staff was professional and efficient, with no upselling. We received a vehicle upgrade without any insurance pitch.

Very convenient

Very convenient.

Very fast.

Driving in Dubrovnik is very beautiful, especially the mountain road in the Zaton area.

Both pickup and drop-off processes were smooth, a very pleasant experience.

Very satisfied, the first car had a seat issue and it was replaced within 5 minutes.

The staff at the pickup location had a good attitude. However, at the drop-off location at the airport, there was no one to attend to us. We waited for over twenty minutes until a rude woman showed up. We complained that the address was incorrect, but she said it wasn't their responsibility. She tried to evade responsibility and even threatened to call airport security.

Service was quick and no accidents occurred.

The staff spoke good English and, after explaining our third-party insurance, only reiterated the claims procedure without pushing for additional insurance.

The car rental service was quite good.

We received a brand new and upgraded VOLVO, amazing!

1. There were too few staff for car pickup. They were too busy to attend to customers. Basic car conditions (like the triangle warning sign, tools, spare tire, control, mileage, fuel gauge, etc.) were not explained or introduced. Other scratches and even tire cracks pointed out were not recorded either. Overall, it felt like they had no time for service, and they just wanted you to drive away quickly. There was no sign of nine-point service level and quality. 2. They charged a 100 Euros cross-border insurance despite knowing a newly constructed bridge made it unnecessary to cross borders. Being able to easily find the bridge myself as a non-local, I found this service provider disgusting. 3. During car return, the inspection was very thorough, but they did not issue a receipt immediately after confirming there were no issues (said they would send it via email a week later). This service provider does not deserve a 9-point rating. Future customers should be cautious.

My flight delay caused a late fee of 45 euros. They informed me that it was company policy and suggested I seek compensation from the airline. Aside from the 45-euro late fee due to the flight delay, everything else was fine.

Friendly service and detailed introduction

The experience was terrible. I was forced to buy full insurance when I went to pick up the car, even though this was already included in my booking. After negotiating for quite a while, they finally allowed us not to purchase it but then blocked 1800 euros on my credit card as a deposit, rendering it unusable. It wasted an hour of our time.

Dissatisfied

Satisfied, easy pickup and drop-off

Pretty good