CAR RENTAL REVIEWS ON EZU IN CHRISTCHURCH

I booked an Accord! They gave me a Camry with over 240,000 km! I can't accept this. The rental company said I was looking for a cheap deal, so this is the car I get. They also said I could cancel the rental. After traveling so far to their location, they told me to cancel. Finally, they gave me a Nissan March. After driving around the South Island for 17 days, I haven't seen a car in worse condition than this one! The rental company wouldn't refund the price difference either, claiming that the price for the medium-sized car I booked is the same as this small broken car! Whatever, I'm unfamiliar with the place!

Poor service

This car rental company is terrible. The vehicle's condition was horrible, very old, and smelly. It's a miracle it didn't fall apart. The worst part was their extremely poor service attitude. They treat foreigners and Chinese people differently, with noticeable disdain for Chinese customers. I recommend avoiding this company.

First time using, and also the last time.

Satisfied

It's okay, quite attentive overall.

The price is indeed cheap, but I also felt the indifference of the staff. For example, on the first day, due to a scratch accident, I had to return the car to the rental company. This company was very indifferent, refusing to provide a new vehicle for us to continue using, and unilaterally ending the order early. They were in a hurry to get off work, urging us to finish signing and swiping the card, trying to get rid of us without considering our subsequent needs, only wanting to break ties. It was my first time driving in New Zealand, and being treated like this by fellow countrymen left me feeling helpless.

Pick up and drop off was easy and efficient. Staff were good. No issues

Negative review. The car was old, and the return process was unclear. Despite showing photos of the fuel level, they insisted it wasn't full. The service was terrible, leading to an argument and resulting in customer injury. A complaint will be filed.

The service attitude was very good.

Extremely satisfied

Excellent

The car was quite old, and there was a lot of noise while driving. However, the pickup and drop-off services were excellent.

Very satisfied, I have already recommended it to my friends.

The service was quite good, and the explanation was detailed. However, the car was really old with over 190,000 kilometers. It was maintained, but the child seat was extremely dirty.

Extremely satisfied

Very satisfied, excellent service attitude.

Very satisfied with QEEQ's overall service; the process is simple and the guidance is clear.

Unprofessional

Pretty good. I arrived after business hours and the car was simply handed over without any other procedures.