Melbourne - Mornington Island - Great Ocean Road - Twelve Apostles - Fairy Port - Melbourne

Ken Raman

Australia

Reviewed: Mon, Oct 15, 2018

About Europcar: 6.0 /10

Due to the language barrier, communication wasn't very smooth. We arrived more than half an hour early to pick up the car. During the pre-authorization, an extra day's rental fee was directly pre-authorized (originally 100 AUD, actually 182.07 AUD). We only realized this after the payment was processed. Upon inquiry, they said that 82.07 AUD is an extra day's rental fee, which would be refunded if we return the car within the allowed time (even if it's half an hour earlier). If we exceed the time, the fee would be deducted. It would have been more acceptable if we had been informed before the payment.

1 days rental

Relevant Reviews on Europcar AVALON AIRPORT

Clarence Yerkes

Australia

1 days rental

Reviewed: Tue, May 2, 2017

“Great Ocean Road”

About Europcar: 10.0 /10

The process of renting and returning the car was very smooth. Especially when returning the car, the staff just checked for damages and fuel, and we were good to go, it was super fast! When renting, our flight was delayed, but the staff extended the return time accordingly, which was very considerate and thoughtful!

Brook Horace

Australia

1 days rental

Reviewed: Wed, Nov 2, 2016

“From Avalon Straight to the Great Ocean Road, Then Back to Melbourne to Return the Car”

About Europcar: 8.0 /10

Pickup was fine, but returning the car was a hassle. There was no onsite inspection unlike other companies. Nobody was there from the company, and the instructions on where to park were unclear. I had to ask staff from other companies to finally find the parking spot.

D.ZAGDANSKIdoris

Australia

1 days rental

Compact | Hyundai i30 or similar

Europcar

Avalon

Australia

Reviewed: Wed, Feb 19, 2020

“Overall I'm happy with my rental expereinece.”

About Europcar: 9.7 /10

The wait time in the queue is often a problem.

About QEEQ: 8.0 /10

My only problem was when I was booking - I put my flight details in as JQ631 - your computer program does not recognize the JQ for JetStar - it only needs the numbers - your computer program should be sensitive to this and be able to override it. I was stuck for several minutes trying to work out what was wrong.