Melbourne - Great Ocean Road - Ballarat - Penguin Island - Melbourne

The Hertz at Avalon Airport is very easy to find, it's the first one you see when you exit. However, the service is not impressive. Usually, there is no one around, and it took a lot of effort to find someone. When I finally did, he told me that it wasn't his working hours and he was just there to pick up his stuff. Besides the scheduled pick-up time, there's no one there, even for returns. You just leave the keys on the counter. Whether there is someone or not isn't the issue; the problem is that the car handover requires someone to inspect it. Otherwise, any future scratches or damages are hard to clarify. A week has passed, and I still haven't received my deposit or receipt.

Clean

Pickup was very fast

Booked a Nissan Qashqai online, but got a free upgrade to a Kia Sorento at the pick-up location. Although we are only two people, so we didn't need the extra space. The car was very clean and in great condition.

Despite my flight arriving after 10 PM, which was after store hours, there was still staff waiting for me to pick up the car! Thank you so much!