Europcar Car Rental with Van

Quick pick up and drop off

Car exceeded my expectation. Very helpful and good service. Booked at last minute car was ready at other end.

I don't want to blame the staff at the Frankfurt Airport T1 counter, as I think he did the right job suggesting me a gasoline car instead of an EV (although I wonder the Mercedes was a reasonable option). With the change of car I was charged quite a bit at the counter additionally, but that is still understandable. What confuses me is the mysterious 30EUR additional charge on my credit card 1 month after rental, as well as the fact Eurpocar never replied to my request for sending me a full invoice via email. At the end, their website's contacting form doesn't allow me to send this claim due to some technical error on the website. I hope I'm the only one with this kind of experience.

All ok

No not at all

I had an excellent experience with Europcar! The booking process was straightforward, and the staff were professional and friendly from start to finish. When I arrived, the check-in process was quick and hassle-free, and they had the car ready for me right on time. The vehicle I rented was clean, well-maintained, and exactly as described. It performed flawlessly throughout my trip, and I appreciated how fuel-efficient it was. The selection of vehicles available was impressive, catering to all needs, whether for a family trip, business travel, or leisure. Returning the car was just as smooth as picking it up, with clear instructions and no unexpected charges. Their transparency and excellent customer service really stood out. I highly recommend Europcar for anyone looking for a reliable, stress-free car rental experience.

Good

The counter staff is professional, helpful and quick.

The vehicle exceeded our expectations. The staff was prompt and courteous. Would definitely use Europcar again.

The car was far below our expectations!! … and several issues during our rental significantly impacted our trip. Key concerns have listed above.

Absolutely fine.

their service was fantastic and did their best to assist me resolve the issue with getting the right size vehicle at an extra cost.

The car is as we wish we could get. No problem at all. Interior is clean and comfirtable.

It was ok generally allthough it had more damage on it than was annotated on the forms and we were just told to photograph it and we made a video. The extra insurance we took out to cover damages was very misleading as Eurocar still took an imprint of our credit card in case we damaged it and then we were told we would have to claim it back through the insurance plan. The insurance was very expensive and it feels like you were just trying to make up the cost of the cheap hire by loading the insurance heavily. All this needs to be made a lot clearer and not put in small print.

Le service a été très lent et long. De plus, on nous a chargé deux jours au lieu de 1. La réservation était pour 9h00 am mais notre avion est arrivée tôt. On nous a donné l'auto vers 8:35 am mais on ne nous a pas dit de retourner pour avant 8h35. Nous avons retourné l'auto à 8:40am le lendemain. Et malgré tout, u e charge de 2 jours. Un vrai vol. De plus, nous sommes retournés au comptoir pour discuter de la situation et la personne ne voulait même pas nous parler et a manqué de respect. Aucun changement ni remboursement. Europcar, c'est fini et nous ne recommanderons jamais.

So easy to book. Wouldn’t hesitate to use again or recommend

The car rental company was fantastic . And i really can’t say enough about the staff . I can’t remember the young ladies name but she really made the whole experience a breeze . I would really recommend this company to any .

personal muy atento y nos dio recomendaciones del lugar en general

la muchacha que nos atendio nos dio recomendaciones de que hacer a donde ir y restaurantes para comer en la ciudad

All very smooth and easy. Would recommend.

The service offered was above and beyond

Excellent Employee at the Auckland airport and the Wellington airport! Car was amazing!

Great car. Clean. In line with expectations. Quick help.

QUICK CONFIRMATION. MET EXPECTATION

Europcar are a good well established company providing a quality vehicle and a satisfactory customer service

Amazing staff and good quality cars

Recibí un auto del año con 16.000 km en excelente estado. El único detalle fue que no logré regular la intensidad del tablero de instrumentos para verlo mejor durante el día.

Can was great, except as all electric cars - the range decreases faster than initially stated while driving which is a bit stressful, especially on the motorway.

I picked up the rental car at 22:15 in the dark and dropped it to Dublin approx 8:00 also in the dark. I was accused of scratching the car which I did not do. I showed them (Europcar Dublin airport) the cctv footage of the scratch 15 mins after pickup and they said it didnt matter because I didnt make them aware within the 12 hour window. I only had the car in my possession for 10 hours and the Cork office told me I had 24 hours to report any issues. (Cork Airport office was great). My review here does not allow me to choose my score which is wrong. The car was ok and drove well. it had scratches you would expect from a 2 year old rental car with 85,000kms. The issue is that they wanted to charge me $1500 first, then dropped it to $850 and then to $800 for damage I did not do. Even with video proof they still charged me and I am never ever going to use them again. I had insurance through QEEQ which covers me but it is the principle of the thing. The car had many other scratches on it 7 of which were highlighted in the pre inspection paperwork. so you think they have done their job and notated all the scratches. Make sure you take pics even in the dark as they obviously charged other people before me and never repaired the scratches that those people were charged for. I have 25 rentals on QEEQ alone and this is the only time I have been taken advantage of. DO NOT RENT from EUROPCAR. Plenty other decent companies renting in Dublin Airport. Hertz Dollar Trifty Alamo Budget Avis have all treated me well recently. I would have scored 5 for Europcar Cork Airport and 0 for Europcar Dublin Airport.

vehicle was not provided, need to take lower category, on top for expebsive insurance, insteqd of 413eur, they blocked 513eur, because of spending about 2 hours to solve the situation and with small kids I had no choice to accept thia situation..

The counter staff at pickup were very helpful. The delay in completing paperwork etc was due to an internet outage for the whole south-east due to Storm Ashley. No staff to receive car at Gatwick North terminal, but just parked and left key in the box.

The car was good and everything was easy and quick

Counter staff was reasonably helpful and polite. Despite my reservations, the car was good and clean.

I HAD A GOOD EXPERIENCE WITH FOX IN SAN JOSE 2 WEEKS EARIER. THIS TIME THERE WERE A NUMBER OF ISSUES 1) IT TOOK 30 MINUTES FOR THE SHUTTLE TO TURN UP FROM LAX 2) THERE WAS A 20 MINUTE WAIT IN THE QUEUE AT FOX 3) THERE WERE NO MIDSIZED SUVS AVAILABLE WHEN I WENT TO SELECT A CAR SO I WAS GIVEN A VERY LARGE JEEP WHICH I FOUND VERY CUMBERSON TO MANOUVRE AND DRIVE. 4) I WAS QUOTED $105? PLUS PETROL @ AROUND $5 PER GALLON. I FELT I WAS RIPPED OFF WHEN CHARGED $150 IN THE END AS THE FUEL GUAGE WAS JUST UNDER FULL!

The car was meant to be the equivalent of a Toyota Vitz but it was a very cheap and low spec vehicle. No digital interface and central locking was managed from inside the drivers door. A/C was poor and interior was very old fashioned. Not value for money compared to a recent Toyota.

Yes car was near new and fantastic.

excellent sevices. we need a roadside help during our rental period, and they came as fast as they could around 1hour waiting time

Había tenido buenas experiencias con ellos directamente, pero a través de QEEQ fue malísima

Honestly it all went smoothly and quickly.

Perfect rental

Just need to work on communication with the office at the Auckland airport. Need better communication to be honest

Long time to pickup the car, the type of car I booked wasn't available, lower option provided without refunding the amount

They have always been good.

Great and meet expectation

차 상태가 기대했던 것보다 깨끗하지 않아 살짝 아쉬웠지만 주행하는대에는 괜찮았습니다. 다음번엔 이러한 점들 동물을 같이 태웠던 렌트카 등의 유의점을 반드시 고지했으면 좋겠습니다. 그리고 카운터 직원과 규모에 비해 대기하는 사람의 수가 많아 기다리는데 불편했습니다.

The van was specific to my requirement when doing the search

Not enough information was given about the process. I had to go back inside to pick up the key and more information about the operation of the car would have been helpful.

Quick and essy

Dod not use this company in Azerbaijan

On vehicle return, I was told that THB6000 will be deducted because the floor mats in the car were wet. I informed that staff that there was no rain nor floor in the whole duration of my rental and the mats were not checked when the car was handed over. I raised the issue with the counter and referred to their manager who decided eventually to waive the charge, which was much appreciated. Am concerned if this could be a scam to charge extra for rental.