You need to communicate via phone in English before renting the car. There's no dedicated staff at the rental location and no POS machine. They require credit card authorization in advance via email. I rented a Golf but got an Audi A4 instead. The final bill was confusing and I'm not sure which car's rental fee was charged. Fortunately, nothing went wrong after returning the car. Overall, it was okay.
Although it's a small airport, the staff were very friendly. Picking up the car was convenient; they even warmed up the car for us in the freezing weather. To return the car, just drop the key in the box.
The car rental experience was extremely poor. 1. They did not provide me with an SUV or a vehicle of the same category. 2. Due to vehicle quality issues, the car could not start at a gas station (repair station), and the delayed roadside assistance caused significant trip delays, leading to substantial economic losses. 3. After returning home, I was charged on my credit card and unreasonably asked to pay for vehicle repair costs (the malfunction was due to vehicle issues, not driver error). 4. In Norway, QEEQ's 24-hour customer service did not respond promptly to emails and could not be reached via international phone.
QEEQ company did not actively cooperate with after-sales and consumer rights protection, completely ignoring the consumers.
“Brilliant price compared to other rental companies”
About Europcar:10.0/10
Like: Price, service, the car, Dislike: Nothing
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Customer Service
Smooth rental with new cae
Relevant Reviews on Europcar in Sweden
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View more >Dislike: Nothing