vehicle was not provided, need to take lower category, on top for expebsive insurance, insteqd of 413eur, they blocked 513eur, because of spending about 2 hours to solve the situation and with small kids I had no choice to accept thia situation..
About QEEQ:9.0/10
trying to support,
Reply by Qeeq: We are sorry to learn you had very unhappy experience with us.
The service of counter staff might differ from travel peak/off-season for the understaffed. We'll forward it to our supplier and keep improving it. Any inquiries, please feel free to contact us.
Thanks for your feedback and look forward to seeing you next time.
During this trip, I interacted with staff from three different locations. While the staff was generally friendly, the process was quite troublesome. First, at the pickup location, the car I received was in poor condition, and I wasn’t informed in advance to carefully inspect and document it on the roadside. Meanwhile, I was constantly rushed by other staff honking at me, so I only realized after hitting the road that the car's system indicated it needed maintenance in 700 kilometers. I had to make numerous calls to the platform and visit a nearby location to address this issue. Eventually, I was told that the maintenance schedule didn’t follow the vehicle’s indicator but rather a separate internal marker within the car. Something that could’ve been resolved with a single call and a few words cost me an entire day of my trip. It was truly frustrating. However, thanks to having recorded a video during pickup, the return process went relatively smoothly. I must commend the platform here—although my plans were disrupted, their assistance was reassuring.
Terrible experience, they tried to upsell which was already bad, but they also didn't have the car we reserved and ignored our reservation. They took advantage of our language barrier, and ultimately ignored customer service and canceled our order abruptly. Our group of four was stranded in Granada.
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europcar probably for last time
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