The car was far below our expectations!! … and several issues during our rental significantly impacted our trip. Key concerns have listed above.
About QEEQ:8.0/10
Reply by Qeeq: Thank you for your review of QEEQ.
We sincerely apologize for the negative experience you had. It would be greatly appreciated if you could kindly provide us with more specific details and any relevant documents. We will promptly assist you in investigating the matter with the supplier. Thank you for your understanding and support.
Once again, we appreciate your feedback and hope to have the opportunity to serve you again in the future.
I rented a Ford but received an old Isuzu. The staff did not inform me or guide me to inspect the car before having me sign a document stating the car was in good condition. Having rented cars many times in Australia, I trusted this chain and later realized it was a big mistake. The rental process went smoothly, but a few days after returning the car, I received an email claiming I had scratched the car. I asked for photos of the car in good condition at the time of rental, but they said none were taken and that it's the customer's responsibility to confirm the car's condition. I was shocked, as other rental companies always provide detailed photos of the car during pickup. It seems here that once a customer is misled into signing, they can blame any damage on the customer? They charged 4600 for a 4cm scratch. Fortunately, I had full insurance, but it took a month to get reimbursed. I've rented cars many times in the US, Europe, and Japan, and this is the first time I've had such a terrible experience with an Australian rental company.
“All great except having to deal with europ car customer care centre in philipines.”
About Europcar:9.0/10
Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office.
Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.
“No stress to move around with a big family with lots of luggages.”
About Europcar:9.0/10
The counter was located brisbane internatinal arraival floor with some other hireing car counters. sorrounded by comfy sofas, and some cafes.
About QEEQ:8.0/10
Probably I wasn't undertood the terms well.
Our arrival was a little bit earlier than we booked, also return late, total 2 hours were exceeded from my booking and been charged on my credit card one day extra.
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