8.7 /10 Very good
Reviewed: Monday, December 23, 2024
We booked a Kia Morning but they gave us a Chevrolet Spark instead. Besides that, their customer support is slow. I called to ask for help but they replied me on the next day. Luckily it wasn't any urgent matters, Tamra can work better in this. Other than that, everything is good!
Read More >8.7 /10 Very good
Reviewed: Monday, December 23, 2024
Excellent service, multiple languages
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Everything was smooth from booking till the day we arrived to pick up the car. I really appreciated their sales support, Megan responded to us very fast via email, as they was flight delay. So we informed them about the changed of pick up time. good job!
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
Excellent. They have a WhatsApp chat service which is very helpful for visitors with only a data plan. They even contacted me on the day of rental to confirm my arrival. Unfortunately, because it was not easy to know Tamra closes at 8pm at the time of booking on EasyRentCars (my flight landed at 8.30pm), I almost could not collect my vehicle and it would have destroyed my itinerary. Fortunately, Tamra helped me to arrange for a late pickup smoothly, and checked in on me to see if I picked up the car in the end. They even reminded me to take pictures of the car, something a new rental car driver may not do. The return process was extremely smooth too. 10/10 would rent again.
Read More >9 /10 Excellent
Reviewed: Monday, December 23, 2024
Good service, vehicles in good condition. It'd be informative if they can brief customers how much is needed to fill up the tank, especially when the car is not initially at full tank. We sort of needed to guess how much we need to pay and outdid the tank in the end.
Read More >7 /10 Good
Reviewed: Monday, December 23, 2024
1. Given a car different from one I booked.
2. The car had empty fuel tank, with red warning light.
3. When questioned why empty tank, I was given a foolish verbal explanation by a man (a manager, I think, who is not a local Korean) that there is restriction by the Korean authorities in filling up rental cars. This is really insulting my intelligence, to say the least), just to find an excuse.
4. A requested for the car I booked weeks ago, with full fuel, but was told I need to wait for the car to be available when returned by user.!!
5. Finally after arguing, I was offered a bigger car, not of my choice, with slightly more than a quarter tank.
6. With no choice, I took this car which was difficult for me to drive, and costs me much more in fuel cost.
7. All in all, I had an unpleasant experience upon arrival at Tamra, and it ruined the start of my holiday in Jeju to some extent.
Read More >5.3 /10 Average
Reviewed: Monday, December 23, 2024
The car was dirty and not cleaned properly. The windscreen wasn't cleaned properly and was difficult to see through at night.
The car condition wasn't great - there were issues with the gear which didn't affect the drive however you could hear sounds when you were turning the steering wheel to the left.
The wheel didn't have enough air either. It was a bit of a hassle having to take a shuttle bus from the airport to collect the car. Waiting for the shuttle bus to arrive, and waiting for other passengers took some time.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Everything perfect
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Overall experience was good. Staff provided friendly service.
Read More >5.3 /10 Average
Reviewed: Monday, December 23, 2024
It was an old smelly car! Never had before. As it was an LPG tank in the storage space we could not fit our luggage! Aft seat belt lock was broken! No other car available and Tamra rejected to come to our Hotel to repair! Address in www was wrong so we had big difficulties to return the car
Further it was said: if you like to have a safe car you have to pay more....
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
The car was in good condition, but the best of Tamra is the manager which able to communicate in English makes the whole rental process so much easier. Korea is lacking one big thing is english speaking which will make their tourism even better. The car deals are also the cheapest you can book through the web.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Staffs are fluent in speaking English and Mandarin. Everything are good!
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
We didn't know it was an electric car or was notified about it. Of course there was nothing wrong/different driving an electric car (eventhough we had no experience with one) but we had to find the car charger according to the membership they gave us, which was not applicable just anywhere. We had their contact number but Tamra was not responsive. We were given a new gps which does not work with telephone numbers, hence finding location on the gps is not as easy as well. Locations don't just pop-up one our first search and we wasted quite abit of time searching and also finding the right charger.
Read More >2.7 /10 Poor
Reviewed: Monday, December 23, 2024
Old car, bad location to pick-up the car, bad customer service, ...
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
I booked a Avante and they gave me a K3 which was nice. As I do not speak Korean, the in charge guy came to me and settled my processing. Everything was smooth and easy. He also took the time to explain to me some of the stuffs around Jeju and driving around.
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
Excellent services! Will definitely book again with Tamra.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Good service
Read More >8.7 /10 Very good
Reviewed: Monday, December 23, 2024
The vehicle provided was not the model I had booked through easyrentcars.com, but it was an equivalent model, and seeing as I booked "economy", it was more than enough to get from A to B. Price was the same.
Our only complaint is that the gas tank was almost empty when the car was picked up. I didn't realize until I was almost out of gas, and had to make a detour. The condition of the car was cosmetically poor (many scrapes and scratches), but that didn't matter to me for cruising the countryside. It ran well and had no mechanical problems. I was expected to document pre-existing damage to the vehicle using my own cell phone pictures, which was strange as a foreigner, but possibly normal in Korea.
Huge bonus points to Tamra for being one of the only rental companies on Jeju island to rent to foreigners (non-koreans). At least one of their employees is impressively trilingual (English, Korean, Mandarin), which is a big deal for international travelers.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
My family came from Singapore to Jeju for a vacation in which we planned to see the beauty and attractions of the island. To do so we rented the car from Tamra. The overall experience we had was Excellent!
I would like to highlight two unique cased related to the good service we received from Tamra and specifically from Azim, who is a senior manager in the company:
1. Upon the pickup of the car we discovered that the model I booked was not wide enough to sit 2 child seats + adult in the back. Tamra were very kind and agreed to change the model to a wider one with no extra cost and in an efficient manner.
2. On our way to the drop off, just before boarding a flight to Seoul, we had a flat tire. Azim sent a service car to handle the issue, and personally drove us to the airport without going through the process of returning the car so that we will not miss our flight.
Read More >6.7 /10 Average
Reviewed: Monday, December 23, 2024
The car interior cleanliness is less satisfactory. There were coffee spills on the sunshade and liquid mark in the cup holder. Dash was dusty which I guess the cleaner only cleaned the exterior.
Read More >8.7 /10 Very good
Reviewed: Monday, December 23, 2024
Counter staff was very polite.
I received whatsapp messages to inform me the shuttle bus services was over and was directed to a youtube video to know the directions to the pickup point. Video was clear and easy to understand.
There were lots of scratches on the exterior of the car which can be repaired so as to improve the overall outlook of the vehicle and also for the driver. But the value and vehicle engine works well for my case, so I have nothing major to complaint.
Read More >8.3 /10 Very good
Reviewed: Monday, December 23, 2024
Booked a Kia Morning but got a Cheverolet Spark.
Asked for full tank fuel but got only half a tank.
Some unknown sounds from within the vehicle especially on uneven road surfaces.
Otherwise pretty good. Car collection and drop off was hassle free.
Read More >7 /10 Good
Reviewed: Monday, December 23, 2024
The car has scratch all over, and to fit everyone in, there is almost zero space for luggage, we all had to hold onto the luggage for the whole 1 and a half hour journey to the homestay.
Read More >7.3 /10 Good
Reviewed: Monday, December 23, 2024
I tried to get help from TAMRA helpline as I encountered some problem with the car. The person showed his impatience and replied me rudely and he didnt even make effort to help me with my problem.
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
it could be better if they can provide us an umbrella to the shuttle bus when its raining
Read More >7.3 /10 Good
Reviewed: Monday, December 23, 2024
Good staff:)
Read More >9 /10 Excellent
Reviewed: Monday, December 23, 2024
Collecting car process was seamless and straightforward. The rental car was full of scratches that we need to take a video of it as a proof before signing off. When we returned the car, the process was speedy and no major problem.
Read More >9 /10 Excellent
Reviewed: Monday, December 23, 2024
Counter staff was very helpful, however thread on tyres were at the wear band already.
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
All process done via electronic and paperless. The communication in english is not so good. I don't have any issue with the car condition, the bus shuttle pickup and return to airport is very smooth. The instruction given via whatsapp is very clear. The car came with GPS but in Korean. Prefer to include English version.
Read More >9 /10 Excellent
Reviewed: Monday, December 23, 2024
The customer service staff can speak very good English and communicate very well.
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
Pick up was really easy. Drop off also easy but people kind of not paying attention to your concerns. Maybe a language barrier thing. Bilingual personnel might help
Read More >7 /10 Good
Reviewed: Monday, December 23, 2024
最初に予約違う車が用意されており受取に時間がかかった。
Read More >7.7 /10 Good
Reviewed: Monday, December 23, 2024
Car was excellent but natural gas so had to look for specific stations
Read More >5.3 /10 Average
Reviewed: Monday, December 23, 2024
aged car and doesn't seem to be good mechanical condition. very dirty air duct with strong smell of dust. empty tank when getting the car, need to find gas station immediately. I will never use Tarma again.
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
Smooth pick up and drop off. Car condition is OK. Only a boot space is taking up by LPG tank.
Read More >9.7 /10 Excellent
Reviewed: Monday, December 23, 2024
The car aircon was not very cold and at times the gas meter was not showing the petrol accurately.
I enjoyed the Bluetooth and radio station as the equipment worked well.
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
The lady boss and the guy who served me was friendly and helpful. Both speaks English, that's a plus point. No hard selling, no hassle. Only problem is that those LPG cars have smaller boot space. Even I had a hard time squeezing my 2 luggage in the boot.
Read More >6.7 /10 Average
Reviewed: Monday, December 23, 2024
The GPS system didn’t run smoothly
So I forgot it and use the phone for navigation.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
車のコンディションは良好。受付の方も翻訳アプリを使って対応するなど丁寧でした。他の大手レンタカー会社に比べると安い。情報が少なく不安でしたが、安心して利用出来ます。
カーナビが韓国語にしか対応していないので、ナビはNAVERマップを利用しました。スマホホルダーが用意されていたのも良かった。
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
There is a US guy that speaks english... he is from NYC. So its a breeze to rent a car here. Careful of the CDW as its pay first claim later type of insurance.
Read More >9.3 /10 Excellent
Reviewed: Monday, December 23, 2024
Perfect !!!
Le personnel est amical et très serviable.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Nice car, very easy to check in and check out.. shuttle bus is very frequent and easy to find.. very recommended
Read More >7.3 /10 Good
Reviewed: Monday, December 23, 2024
just one staff can communicate with us by english and poor instruction to pick up location
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Prefer to have full tank during pickup and to return in full. Easier for us to start and drive to our destination while we get used to the environment before we required to search for petrol station.
Read More >5 /10 Average
Reviewed: Monday, December 23, 2024
The car wasn't full of fuel, one of the tires was losing air and the motor sounded like crap. We returned the car in advance, but we didn't get any discount. Could be the cheapest agency, but the rental wasn't cheap, so better off to choose another agency.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
車両自体は新しいものではなかったてすが、2人には十分な大きさで空調も良く聞いて最高でした！！あと何より燃費が良くて驚きでした！スタッフも英語を話す人がいて韓国語ができなくても大丈夫です！そして、とても便利な地図アプリを紹介してくれるのでそれはぜひダウンロードしてもらいましょう！
Read More >8.7 /10 Very good
Reviewed: Monday, December 23, 2024
At point of booking we noticed on booking confirmation that a deposit of USD500 - 3000 may be required. However it was not collected. The amount of the required deposit is above my expectation and we do not have sufficient fund for that.
Read More >7.3 /10 Good
Reviewed: Monday, December 23, 2024
グレードアップしていただいていました。
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
I've got chevrolet instead of Kia. I believe it is a better car. Easy to drive. Just nice for 2 persons with 2 big luggages.
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
You wrote in this commentblock " was the counter stuff helpfull enough" instead of counterstaff
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
I had a great experience with Tamra car rental. The pick up and drop off process was quick and smooth. The car we hired was great and the staff were amazingly helpful. Thanks.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
The handing over and taking over process was very fast and the transaction is very transparent. The customer service was friendly and they are able to communicate in english.
Read More >5.7 /10 Average
Reviewed: Monday, December 23, 2024
The car was dirty with insects in it. Interior of the car was dusty and ill-maintained.
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
Everything is fine, however at that time, a staff is not friendly at pickup point. The rest is fine.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Perfect
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Everything about the experience dealing with Easy Rent Cars was excellent. Ease of booking, information provided, instructions, etc. were right on the money. Will definitely use Easy Rent Cars for my next rental. Portugal and Spain next year !!!
Read More >5.7 /10 Average
Reviewed: Monday, December 23, 2024
I booked Kia Morning but was given Chervolet Spark instead. The car is not new with many scratches and tyres thread almost worn out. I requested to switch car but was told that no other car available. However, I can clearly see two Kia Morning available at the car park lot that day. I also noticed that the Chervolet Spark fuel consumption was higher as compared to Kia Morning. I was charged additional KRW10,000 for late returning the car for 40 minutes. Besides that, the GPS provided were outdated and difficult to use.
Read More >5.7 /10 Average
Reviewed: Monday, December 23, 2024
Car condition really not good
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
ナビが韓国語しかなく、車内でAMラジオが聞けない（電源は入るが、どこの局を選択してもホワイトノイズしか聞こえない）ところが不満だった。
スタッフは片言の英語ながら親切に説明しようとしてくれた。
Read More >8.7 /10 Very good
Reviewed: Monday, December 23, 2024
Fast pick up and drop off process
Read More >5.7 /10 Average
Reviewed: Monday, December 23, 2024
Need to find where to take the shuttle bus to reach the pick up point
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
Actually it is not so convenient to collect and drop off the car outside from airport given the big luggage we have.
Besides, it will be better to provide the driver with full tank of fuel when we collect the car as we do not know how much we need to fuel up before we return. I would say this policy was unfair to the driver.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
済州空港から送迎でしたが、歩いても行けるところで便利でした。受渡返却ともスムーズで迷うことはありません。また車も内外ともとてもきれいでした。お店の人がNAVIをセットしてくれたので助かりました。
Read More >7.7 /10 Good
Reviewed: Monday, December 23, 2024
The size of the car is just nice for 2 pax with 2 big luggage and 2 small luggage.
Read More >7.7 /10 Good
Reviewed: Monday, December 23, 2024
大人4人と1歳児で行きましたが、チャイルドシートもその場で借りれるので助かります。
Read More >7.7 /10 Good
Reviewed: Monday, December 23, 2024
My booking was supposed to be Model Guaranteed but they gave me an old Kia Ray (older than the one I booked with LOTTE months ago) instead of Chevrolet Spark. They didnt spend time to go through the GPS and car usage which LOTTE did when I rented previously.
Read More >7.7 /10 Good
Reviewed: Monday, December 23, 2024
Didn’t read the fine prints, but I thought I was receiving a full tank car. Received only with quarter in the tank, and told to return it on the same level. The GPS given was in local language and we were not given any instructions on how to use it which I finally figure out on the third day of my rent.
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
Overall the service of Tamra is good. We didn't encounter any major difficulties during pick-up and drop-off of the car.
However, GPS needs to be calibrated as it gave inaccurate info that leaded us wrong locations for a few occasions.
Read More >8.3 /10 Very good
Reviewed: Monday, December 23, 2024
Traffic jam when close to the return location suggested to leave early to drop off the car
Read More >5 /10 Average
Reviewed: Monday, December 23, 2024
Unable to collect the car early as they would impose additional charges. Waited for 1.5 hour ! Forced to sign consent form and disclosed credit card details !
Read More >8.7 /10 Very good
Reviewed: Monday, December 23, 2024
They have English speaking customer service. No English GPS for small cars but Tamra has informed to download Naver via whatsapp days before arrival. Overall, very good experience.
Read More >8 /10 Very good
Reviewed: Monday, December 23, 2024
I never heard of Tamra before going to Jeju and had a little doubt on them but thank god their service is at the above par
Read More >7 /10 Good
Reviewed: Monday, December 23, 2024
1) Both side mirrors were glazed which made me very difficult to see the view in them. Unsafe driving
2) the fuel level when I picked up the car was not full. The Tamra staff refused to top it up to full.
Read More >8.3 /10 Very good
Reviewed: Monday, December 23, 2024
Pick up location is out of airport.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Easy pick up fast processing time!
Read More >8.3 /10 Very good
Reviewed: Monday, December 23, 2024
Overall, a pleasing experience. Car condition wasn't exactly cleaned. There's some dents and scratches as well. However I am satisfied.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
worth the price you paid. very nice and comfortable car
Read More >6 /10 Average
Reviewed: Monday, December 23, 2024
私だけが運転するだったので、最初免許証の提示は私だけがしましたが、外国人なので信用性に欠けるみたいで…結局韓国人の彼も免許証を提示しました。
返却は手続きはなく、レンタカー屋さんの駐車場に駐車して終了だったので、お手軽でした。
Read More >6 /10 Average
Reviewed: Monday, December 23, 2024
Long wait at the front desk for paperwork. During car pickup, we had to sign on their mobile device with all documents in Korean. Later, they sent a PDF of the signed documents to my WeChat upon request. There was no staff accompanying us for the car inspection or exchange process, nor were we reminded to queue for the airport shuttle.
Read More >6 /10 Average
Reviewed: Monday, December 23, 2024
The car arrived on time at the pickup point. However, one staff member was careless and didn’t ask for any registration; just told me to take the car. The fuel tank was only one-third full, and the staff member said it was fine to return it the same way. Later, I felt something was wrong, so I used WeChat to contact a colleague at the car rental company whom I’d spoken to before. He told me to go back and re-register all the documents, but by then I'd already left Jeju City and had to drive an extra 50 kilometers.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
Speaks English and can also teach basic Korean.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
The staff at the rental company were very friendly, and the pick-up and return process was very quick!
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
The staff at the rental company were very friendly, and both pick-up and drop-off were extremely fast!
Read More >2 /10 Poor
Reviewed: Monday, December 23, 2024
I chose Tamra out of three rental companies because the reviews mentioned Chinese service. However, the so-called Chinese service is just adding a WeChat account in Chinese to ask questions directly. There are no staff members who speak Chinese at the store; communication is all in Korean or English, so it's manageable if your English is decent. The WeChat staff had a poor attitude and responded very slowly, providing no real help and significantly affecting my travel experience. I won't choose Tamra again. Driving around Jeju Island is very convenient and easy. Except for the city center, which has more traffic, other areas are not crowded and are great for driving.
Read More >10 /10 Excellent
Reviewed: Monday, December 23, 2024
The staff speaks English and Mandarin, making communication easy, and their explanations are detailed.
Read More >Christian Kingsley
jeju-do
4 /10 Average
Reviewed: Monday, December 23, 2024
The Tamra store should have known that my flight KA325 would arrive in Jeju after their closing time at 08:00 PM on 22/06, but they still accepted the order. This led to me having to take a taxi to the hotel that night and then another taxi to the airport the next day (23/06) to pick up the car. The time and money I lost should be compensated by both you (ZuzuCar and Tamra).
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