Value for money

Car condition really not good

Generally good

The car interior cleanliness is less satisfactory. There were coffee spills on the sunshade and liquid mark in the cup holder. Dash was dusty which I guess the cleaner only cleaned the exterior.

My family came from Singapore to Jeju for a vacation in which we planned to see the beauty and attractions of the island. To do so we rented the car from Tamra. The overall experience we had was Excellent! I would like to highlight two unique cased related to the good service we received from Tamra and specifically from Azim, who is a senior manager in the company: 1. Upon the pickup of the car we discovered that the model I booked was not wide enough to sit 2 child seats + adult in the back. Tamra were very kind and agreed to change the model to a wider one with no extra cost and in an efficient manner. 2. On our way to the drop off, just before boarding a flight to Seoul, we had a flat tire. Azim sent a service car to handle the issue, and personally drove us to the airport without going through the process of returning the car so that we will not miss our flight.

Booking process was smooth and easy.

Staffs are fluent in speaking English and Mandarin. Everything are good!

It was an old smelly car! Never had before. As it was an LPG tank in the storage space we could not fit our luggage! Aft seat belt lock was broken! No other car available and Tamra rejected to come to our Hotel to repair! Address in www was wrong so we had big difficulties to return the car Further it was said: if you like to have a safe car you have to pay more....