Road Trip around Seattle, navigation via Google was accurate

I returned the car with a full tank, but they claimed it was not full and charged me for 1.8 gallons (about 6.8 liters). They said the tank was 15.5 gallons when I picked up the car and 13.7 gallons when I returned it. Whether the rental company has the ability and time to accurately measure the fuel level is questionable. Even after the fuel nozzle clicks, you can still add a few more liters. They charged $9.9 per liter plus an 11.11% service fee. Extremely dissatisfied.

Picked up a new car but had to change it later. There were some hiccups, but it ended well.

At the BUDGET counter at Seattle International Airport, I booked a Ford Expedition, but they didn't have the car. A female staff member at the counter asked us to wait, saying she needed to consult the manager for a replacement. We waited for 45 minutes. When we finally got to the parking lot, the car she gave us couldn't fit our luggage. I specifically booked the largest car, and she seemed unsure if the car would fit both us and our luggage. She didn't even offer a discount for giving us a smaller car. Luckily, the parking lot staff were kind and helped us pick a Toyota Sienna. Although the Sienna's performance doesn't match the Ford, it was a hassle to finally get a car at noon after arriving at 9 AM.

The attitude was acceptable, but they didn’t provide the car model I needed and even asked for an upgrade fee. I was too lazy to argue, otherwise, I would have pushed back. I won't use them again in the future.

Fair