Seattle

No pressure to buy insurance.

Lack of transparency in charges

Who's punishing whom? The Budget staff said the contract from Zuzuche is not related to them, and in their eyes, Zuzuche means nothing.

After they realized I was only with one other person, they downgraded me to a Jeep Compass. Their attitude was mediocre.

At the BUDGET counter at Seattle International Airport, I booked a Ford Expedition, but they didn't have the car. A female staff member at the counter asked us to wait, saying she needed to consult the manager for a replacement. We waited for 45 minutes. When we finally got to the parking lot, the car she gave us couldn't fit our luggage. I specifically booked the largest car, and she seemed unsure if the car would fit both us and our luggage. She didn't even offer a discount for giving us a smaller car. Luckily, the parking lot staff were kind and helped us pick a Toyota Sienna. Although the Sienna's performance doesn't match the Ford, it was a hassle to finally get a car at noon after arriving at 9 AM.