There was a last-minute car change. The counter said that the reserved car was unavailable and offered an upgrade. After agreeing, went to the parking lot and found no car in the designated space. Asked a staff member and was told there were no cars left. They switched to another car and said it was the only one available, no other options. Very frustrating.

Charged an extra $99 without clear notification!

Deceiving customers and adding extra charges

The attitude was acceptable, but they didn’t provide the car model I needed and even asked for an upgrade fee. I was too lazy to argue, otherwise, I would have pushed back. I won't use them again in the future.

I did not use the car. The rental company said I could apply for a refund through the platform. The platform's customer service also confirmed this, but now I'm told it can't be refunded!