The vehicle was relatively new, pick-up and drop-off procedures were simple, and the staff was friendly.

Short wait time, but the service experience was very poor. The poor experience can be summarized in the following points. First: They kept trying to upsell more expensive models under the guise of fuel efficiency and more space. Second, they pushed for more expensive insurance. Third, after rejecting all these offers, they lied.

The attitude was acceptable, but they didn’t provide the car model I needed and even asked for an upgrade fee. I was too lazy to argue, otherwise, I would have pushed back. I won't use them again in the future.

The process is fast, unlike some companies with endless sales pitches.

There were many people when picking up the car, but returning was quick (possibly because I had full insurance). The free shuttle was convenient, the return location was near a gas station, and the car was in good condition.