8 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: Nice holiday with family
Dislike: None
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Like: Car in Good condition
Nice stuff
Read More >8.2 /10 Very good
Reviewed: Sunday, December 22, 2024
Like: process went smoothly
Dislike: Not hearing about the $2750 charge for vic customers despite reading all the terms and conditions.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
We are not sure which rental company are dealing with.
Read More >5.3 /10 Average
Reviewed: Sunday, December 22, 2024
Very disappointed to be issued a car which, once you got into daylight (as opposed to being in the Southern Cross car park) had a damaged windscreen. This was reported ASAP (within an hour), but only suggestion was can you swap it over when you get to Sydney, some 750 kms.
Read More >6.3 /10 Average
Reviewed: Sunday, December 22, 2024
The car had not been cleaned, the outside was still dirty, the seats were stained from liquid spillage, carpets and foot rests were dusty and dirty. The child seats had not been cleaned or wiped over either. We had to wipe over the car and seats ourselves. The car was quite old, the doors sometimes became jammed, the key lock did not always work and it did not have a reversing camera for safety. One should be installed. the child seats had not been pre-installed upon pick up so I had to wait for them to be installed and they did not have a tether extension for one of the child seats so we couldn’t install it where we wanted to along the back row of seats. This is something that the company should stock, they are inexpensive and easy to use. There was no manual in the car so we couldn’t work out if we were using the anchor points correctly. It was dark and the employee didn’t even have a torch so we both had to use our phone lights- absurd! Pick up time took close to an hr, one employee at the desk either didn’t know how or couldn’t process my pick up so we had to wait for the other employee to finish his phone call.
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Everything was fine apart from upon pick up the member of staff was very rude and abrumpt, and also on his phone the whole time. My second visit the member of staff was alot friendlier and offered me an upgrade.
Read More >7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Nil
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
I rent cars wherever I travel! Apex just became my #1. I have never seen such respect for customers, from the moment of pickup (front desk) up to the end! Polite and smiling people!
All the other companies have hidden payments for the last moment; NOT with Apex!
Congratulations! You exceeded my expectations!
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff are always very friendly. I’ve been booking with apex quite frequently and they never fail with impeccable customer service and the cars they provide are very nice.
Read More >9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent staff.
Read More >8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
I have expressed my comments via their customer survey that the car seat we rented are not up to standard (the cleanliness, the condition and etc.) others (their services and car conditions) are definitely up to standard.
Read More >9 /10 Excellent
Reviewed: Sunday, December 22, 2024
The counter staff member at Apex Melbourne city office was extremely helpful and pleasant.
The car was fairly new, clean and in good condition.
Overall, we were happy with Apex car rentals and would use them again.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Counter staff took while to sort car, busy with one member of staff!!
Read More >8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Generally okay, but I didn't expect there was compulsory deposit for accident.
Read More >9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very friendly staff (Geof) at Southern Cross Terminal.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff didn't speak Chinese and I don't speak English, so communication was slow. They were somewhat impatient.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Following the pick-up instructions, we took a cab to the Exhibition Center. The taxi driver drove in circles before dropping us off as per the address. We had to manage our luggage and kids while searching for the office which was unlike prominent companies like Heze, Eu, or Avis. After a long search, we found that Apex shares an office with Budget, it's small, and the staff were very patient, recommending insurance and giving breakdown instructions. We found it strange at the time, later we understood. It took forever to walk to the parking lot to get the car. Tip: In unfamiliar cities, rent from the airport; it's easier to pick up and drop off!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
1. Service Experience: The process of picking up and returning the car was relatively smooth, and the service staff were very nice. 2. Pick-up and Return Location: The return location in Adelaide is relatively far from the airport. After returning the car, you still need to take a taxi to the airport. I suggest those returning cars in Adelaide do it in the city and then proceed to the airport by bus. 3. Car Condition: The car model was relatively old. I got a Mitsubishi SUV that had been driven for 140,000 km. During the trip, the gear indicator flashed, and the car lost power, eventually becoming unresponsive to the gas pedal. Turning the car off and on again didn't help. I checked the oil level, coolant, and dashboard indicators, all of which were normal, and the engine didn't overheat. After waiting by the roadside for more than 20 minutes, the car started again, but the gear indicator continued to flash. The maximum RPM was 3000, and it couldn't sustain acceleration. After driving for a while, it returned to normal... The cause remains unknown.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
My reservation was at 8 AM, but I didn't get the car until 11 AM, wasting three hours.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
They try their best to be helpful.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It took a bit long to pick up the car, but the staff at the counter were very nice and friendly.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car pickup and drop-off were very convenient, staff was friendly.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff at the Flinders Street station location were not very friendly. I had a reservation to pick up the car at 12 PM, but when I arrived at 11 AM, they said I was too early and refused to give me the car. I went to have lunch and returned at 1:30 PM, only to find the office closed (though there was a contact number, no one answered when I called). I waited for about 20 minutes until the same staff member from the morning returned. He then asked me in a questioning tone why I was picking up the car now. I was confused. I had a 12 PM reservation, and I had accepted not getting the car earlier, but why was there an issue with me being one and a half hours late? He rudely said I was lucky that he didn't cancel my reservation (I had paid in full, so why would he cancel it?). I was inexplicably treated poorly twice. Later, a young white Australian guy came in to consult, and the staff member directly told him he was too busy to assist. The guy got angry, shouted a few words, and slammed the door as he left. Seeing this, I felt somewhat comforted that this staff member treats all customers poorly, not just Chinese customers. I do not recommend picking up a car from this location.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The customer service explanation was very detailed
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The service personnel of the rental car company were very friendly. The procedures were very simple and took less than 20 minutes in total. The location was also easy to find, and returning the car was very convenient.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
They have different attitudes towards foreigners and Chinese people
Read More >Arlene Christopher
Melbourne
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Pretty good.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The location is quite convenient with a storefront, and they provide clear instructions for picking up and returning the car in advance, along with Chinese explanations. If there are any issues along the way, communication is prompt. However, they gave me a different car at the last minute with less fuel than expected, and the baby seat I reserved was not ready on time. Since I was in a hurry, I didn't have the time to argue much. You can't return the car at the airport, but they offer a free shuttle to the airport nearby.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Thoughtful service, except for the car condition, everything was satisfactory
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