The service personnel of the rental car company were very friendly. The procedures were very simple and took less than 20 minutes in total. The location was also easy to find, and returning the car was very convenient.

1. Service Experience: The process of picking up and returning the car was relatively smooth, and the service staff were very nice. 2. Pick-up and Return Location: The return location in Adelaide is relatively far from the airport. After returning the car, you still need to take a taxi to the airport. I suggest those returning cars in Adelaide do it in the city and then proceed to the airport by bus. 3. Car Condition: The car model was relatively old. I got a Mitsubishi SUV that had been driven for 140,000 km. During the trip, the gear indicator flashed, and the car lost power, eventually becoming unresponsive to the gas pedal. Turning the car off and on again didn't help. I checked the oil level, coolant, and dashboard indicators, all of which were normal, and the engine didn't overheat. After waiting by the roadside for more than 20 minutes, the car started again, but the gear indicator continued to flash. The maximum RPM was 3000, and it couldn't sustain acceleration. After driving for a while, it returned to normal... The cause remains unknown.

The staff didn't speak Chinese and I don't speak English, so communication was slow. They were somewhat impatient.

The counter staff member at Apex Melbourne city office was extremely helpful and pleasant. The car was fairly new, clean and in good condition. Overall, we were happy with Apex car rentals and would use them again.

I initially chose Easyrentcars.com as a booking platform because they offered the best deal for a one way rental from Melbourne to Sydney.

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