Melbourne Apollo Bay Great Ocean Road Twelve Apostles South Australia German Village Adelaide

Kim Bennett

Australia

Reviewed: Wed, Apr 4, 2018

About Apex: 6.0 /10

The staff at the Flinders Street station location were not very friendly. I had a reservation to pick up the car at 12 PM, but when I arrived at 11 AM, they said I was too early and refused to give me the car. I went to have lunch and returned at 1:30 PM, only to find the office closed (though there was a contact number, no one answered when I called). I waited for about 20 minutes until the same staff member from the morning returned. He then asked me in a questioning tone why I was picking up the car now. I was confused. I had a 12 PM reservation, and I had accepted not getting the car earlier, but why was there an issue with me being one and a half hours late? He rudely said I was lucky that he didn't cancel my reservation (I had paid in full, so why would he cancel it?). I was inexplicably treated poorly twice. Later, a young white Australian guy came in to consult, and the staff member directly told him he was too busy to assist. The guy got angry, shouted a few words, and slammed the door as he left. Seeing this, I felt somewhat comforted that this staff member treats all customers poorly, not just Chinese customers. I do not recommend picking up a car from this location.

About QEEQ: 8.0 /10

Apex

Melbourne

Australia

1 days rental

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Reg Moses

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Melbourne

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Reviewed: Sun, Feb 17, 2019

About Apex: 10.0 /10

Car pickup and drop-off were very convenient, staff was friendly.

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Apex

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Reviewed: Sat, Aug 11, 2018

About Apex: 10.0 /10

They try their best to be helpful.

Elva Nathaniei

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Apex

Melbourne

Australia

Reviewed: Tue, Nov 14, 2017

“Melbourne~Phillip Island~Great Ocean Road~Albury~Canberra~Sydney, Nightmare on the Highway!”

About Apex: 4.0 /10

Following the pick-up instructions, we took a cab to the Exhibition Center. The taxi driver drove in circles before dropping us off as per the address. We had to manage our luggage and kids while searching for the office which was unlike prominent companies like Heze, Eu, or Avis. After a long search, we found that Apex shares an office with Budget, it's small, and the staff were very patient, recommending insurance and giving breakdown instructions. We found it strange at the time, later we understood. It took forever to walk to the parking lot to get the car. Tip: In unfamiliar cities, rent from the airport; it's easier to pick up and drop off!

K.Beh

Australia

1 days rental

Medium SUV | Mitsubishi Outlander or similar

Apex

Melbourne

Australia

Reviewed: Tue, Sep 17, 2019

“Could be better and smoother...”

About Apex: 8.7 /10

I have expressed my comments via their customer survey that the car seat we rented are not up to standard (the cleanliness, the condition and etc.) others (their services and car conditions) are definitely up to standard.

About QEEQ: 8.0 /10

I spent a lot of times in clarifying whether the rentedcar can be brought to ferry ride. I initially checked with your CS that budget car rental allowed us to do that . At the end, we got replied from budget that it doesn’t allow. This is quite frustrating with the clarifications. Different parties provide different replies.