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Last updated on: December 19, 2024
39Rental Locations
12Airport Locations
Map View of Car Rental Locations in Austin
AVIS
8.8/10
Dollar
9.1/10
Budget
8.6/10
Europcar
9.3/10
Thrifty
8.3/10
FOX RENT A CAR
7.0/10
Alamo
9.8/10
Hertz
9.3/10
PAYLESS
9.0/10
Advantage
7.5/10
Reviewed: December 16, 2024
All was good till I realise Avis simply added almost triple the amount of we agreed price to my booking, 300 for one way fee which I had in original voucher with QEEQ and another 500 or so of unknown charges. Only extra I ordered was for toll pass. I think they even charged me gas which I ordered full to full and returned it full of course. Was fan of them before but this was a disaster!
Reviewed: November 2, 2024
It was a busy time and I found the counter staff member wasn't very friendly and didn't have time to explain anything to me. He literally said "I don't have time for this, gotta move on", this was in response to me asking for more details on the Toll system in Austin after he was trying to sell a toll pass to me.
Reviewed: April 21, 2024
The car was perfect for our needs. Avis staff were friendly and helpful, both at the collection and the drop off point. I would recommend AVIS
Reviewed: November 3, 2022
When can I get the $200 for Deposit back after returning the vehicle to the airport garage? It's been 2 days since I returned the car, but my card doesn't collect $200. Please check and return it.
Reviewed: December 12, 2024
It was a very good overall experience. Pleasant staff and easy pick up. Not hard sell by Dollar staff re insurance and gas.
Reviewed: September 25, 2024
Busiest of the rental car companies when we are arrived at center. Expedited me promptly with no delay. Smiled and professional throughout.
Reviewed: June 28, 2024
Picking up the car was very convenient, and there weren't many people in line.
Reviewed: November 5, 2024
Vehicle wasn’t in the best condition. However, the price made up for it.
Reviewed: November 2, 2024
Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.
Reviewed: July 27, 2024
Pretty good, but I hope the app can include options for road tolls.
Reviewed: March 24, 2024
Easy procedures, friendly staff, and good vehicle condition.
Reviewed: January 28, 2019
The sign for Europcar could have been bigger and displayed on the wall as the other are. As it is, it is only a small countertop sign which is hard to see and located at a different desk.
Reviewed: February 10, 2020
The line was very long, but the person who helped us was friendly.
Reviewed: December 22, 2022
Charged $38 for liability insurance. Told them I only wanted bare minimum. Was not aware that I was required to buy the insurance.
Reviewed: January 29, 2020
We waited quite a while for our turn at the counter to get our car, late in New Year's Eve. But the staff were courteous and efficient. Also, the back seat of our car was filled with dog hair, both on the seat and the carpet. We took it to a car wash and tried to vacuum it ourselves, but we couldn't get the dog hair out, either. It was not pleasant.
Reviewed: November 27, 2019
I was very upset to learn that even though I'd prepaid for my reservation and was told I'd not owe anything at the time of the pickup, I still had over $300 charged to my credit card (not a hold, but an actual charge). When i called Fox to clarify, I was on hold almost an hour before getting through, and when I did I was told it was a deposit on hold because Fox had not received payment from Easyrentcars...the deposit would be credited back when I returned the car. It was credited, but i was charged in essence 14 days of interest on $300 because of the charge. Luckily I had the credit available on my card but this could have been a very bad experience and still shouldn't have been the case since I was charged upfront and prepaid over $500 for the rental. Very disappointed in this.
Reviewed: November 25, 2019
Short wait, knowledgeable ticket agent, creepy guy moving cars around in the garage kept staring at us during my initial walk-around inspection. When receipt was given at end, we were surprised and questioned all the upcharges. We were told that car insurance was included and we also prepaid the tolls fee of $11.00/day (PlatePass all inclusive) But other charges are broken-down as "additional driver" "consolidated facility" "energy recovery fee" "loss damage waiver" "vehicle license fee" and "concession." SAY WHAT ?! We feel like we were ripped-off as these details were not made apparent at check-in.
Reviewed: November 30, 2023
The car was perfect for our road trip. It was in new condition with very low mileage. It was very economical and ran very smoothly.
Reviewed: July 22, 2020
We received a free upgrade as a special they just started.
Reviewed: August 5, 2019
They are one of the best I have dealt with among car rental companies. I try to book with them as much as I can.
Reviewed: June 24, 2014
The attendant at the parking lot let us pick any car we wanted... So cool.
Reviewed: November 30, 2021
El auto estaba todo abollado, el techo sucio, las gomas decían que faltaba presión
Reviewed: October 13, 2019
Très bonne voiture de location. Rien à dire à part le nettoyage un peut bâclé dans l’habitacle.
Reviewed: September 1, 2019
Hertz staff were excellent and helpful. Pick up and drop off were super easy Car exceeded expectations but could've been vacumed better.
Reviewed: June 27, 2019
This was my first time renting a car from Payless. The front desk staff was helpful and friendly, although I did feel a bit pressured by his fast-speaking and lack of explanation of the contract. Also, be careful of purchasing insurance through PAYLESS, they will try to sneak in "extras" that you don't need. Check in and check out was a breeze though, and that was a nice relief. Overall, would rent from them again.
Reviewed: April 2, 2019
I reserved a Impala or equivalent size car. First of all, the counter asked me to get a larger car with extra money, so I said no. Then, the counter kept refreshing the monitor to hold a car. It took more than 20 min. to get me a Rav4. I had to accept the car. The space is smaller than Chevy Impala, but could not wait more due to 2 little girls.
Reviewed: March 26, 2019
Our person at the pick up counter did the best she could however she was the only working and the line got very long. When we walked out to get our car we were somewhat shocked as the car we were given looked less than well maintained...no hubcaps on any of the wheels. Looked like it had 4 spares. (See pictures) When we asked to have another car we were told we would have to go back downstairs and wait in a very long line which we did not have the time to do. The car made some strange noises while we drove it and we often wondered if it was going to make it up a hill or two. Overall, this car really should not have been put out for rental. We were VERY disappointed and will be asking for a refund. As frequent travelers this was definitely NOT how a rental car experience should be.
