CAR RENTAL REVIEWS ON BUDGET IN AUSTIN

Excellent service

Didn't receive any payment receipt!!!!

There is not much to say, but the good things first. The car we ended up with was clean and perfect for what we needed. The interactions with the service staff was very helpful and friendly. However, we had to wait more than 3 hours in line to even get keys, just to find no car waiting in the lot for us. The same happened to two other customers we were talking to. A customer representative resolved this issue quickly and gave us a different car, which unfortunately had low tire pressure (20 psi) and wasn't usable. The third car finally worked for us. Overall, we spent about 4 hours at the rental car place.

Everything worked smooth.

Vehicle wasn’t in the best condition. However, the price made up for it.

Very satisfied

So easy and efficient

This was a great car, for a great price, with free upgrade To a Buick Enclave. Thank You

I got a free upgrade to a Ford Mustang and absolutely loved it!

Very easy booking process and great customer service

Satisfied, no lines, good service attitude

It took nearly an hour and half to pick up a prepaid car. Then there was no convertible I know some flights had been diverted from Dallas - but my car was pre booked and paid for so should have been waiting for me

Very satisfied

Good

Very satisfied

Helpful staff in Austin. In San Antonio no receipt was emailed to me and also I was not told I was being charged for 2 extra hours. There was some time confusion. Other than that, good.

Very good as always. The only thing is I booked the car at 0700 and returned after 0900 and was charged extra hours but think it was a confusion.

Pretty good, but I hope the app can include options for road tolls.

Great service and very friendly staff.

Would use the service again. It works very well.

Agent was very helpful and offered us an upgrade at very good price.

great service

I was expecting a newer car for that price.

All fine

The staff at the Austin Downtown pick up office were extremely polite, courteous and professional. Special mention to Adolph who made the car return effortless and seemed genuinely pleased that we had a great experience. He engaged in polite conversation asked how our holiday went and what we thought of the car. A star man and a credit to Budget.

Great platform, no issues. Thanks

Since I picked up the car at 7 PM, there was no waiting time for either registration or collection.