Good Experience

Always terrible

We had excellent customer service when dealing with lost and found. The cost of having it mailed to us through Fed Ex (the company they use) would have been exorbitant so luckily we knew someone who could pick it up and mail it to us.

We went to pick up the car from Fox Rent a Car and when we arrived at 10AM we were told they didn't have any full size vans/similar cars available that we reserved. After waiting for over an hour, we were then sent to Payless Car Rental who we were told would honor the price and provide us with the correct car. When we got there they told us they only had a standard SUV....after we went down to get it, there was no way our luggage would even fit in the car. So we went back to the counter and another person there was able to finally provide us with a Dodge Grand Caravan which we originally ordered. Will never order from Fox Rent a Car ever again....thought the whole point of reserving a car meant it would be there for us when we arrived.

No cars available despite have a confirmation number. Booked again onsite and again no cars despite having another conformation. This happened with Fox Rentals before. Will never use them again. Easycarrentals should drop them from their list of rental companies.

I WAS NOT TOLD ABOUT INSURANCE FEES OR ROAD SIDE ASSISTANCE FEES. I SIGNED THE PAPERS WITHOUT READING THE CONTRACT AND PAID OUTRAGEOUS FEES.