CAR RENTAL REVIEWS ON ENTERPRISE IN PARIS

Not bad

Very deceptive. There was no clear notice about the high charges for exceeding 750 kilometers. I rented for 3 days and exceeded by 260 kilometers, resulting in an additional charge of 258 euros. Terrible platform and rental company.

I booked an Opel Insignia but got a Peugeot 2008 instead. One is a midsize sedan and the other is a compact SUV. The rental company told me they are in the same category.

Fairly satisfied

Very satisfied!

Average

The gas tank was only a quarter full, which was inconvenient, and the wait time for picking up the car was long.

The service at the Enterprise branch in Paris airport was excellent, and the pick-up and drop-off process was straightforward and quick.

Unjustified charges

The car pickup was convenient, but there was a bit of a line.

La voiture etait top et très maniable pour les longs trajets. Gros manque de place pour les bagages bien que l'espace pour les jambes soit largement suffisant pour les grands. L'attente au comptoir d'accueil aurait pu etre mieux gerée si les 3 postes avaient ete occupés. Personnel tres agreable.

Ras

Average experience. They didn't have the same class of car. Only a license older than 7 years is eligible for the so-called equivalent DS car; otherwise, they downgrade.

Quite good

La voiture était très bien, bon état, peu de consommation gasoil, voiture stable. Le personnel d'accueil est très affable, sympathique et professionnel. Les prix sont très bien, nous avons fait 4 locations de voiture durant notre séjour et c'est la meilleure location. Le choix de véhicules est cependant limité car l'agence est petite et on ne peut pas choisir le véhicule à l'avance

They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

Very satisfied, they even upgraded my car for free. The car was new (only 6000km when I picked it up).

The staff very friendly and helpful. Easy and fast process.

Excellent service! The staff spoke good English and had a great attitude. They helped solve many issues.

Excellent service

After having puncture in Paris I received poor direction and service from enterprise. Having found a garage Midas and then told to take vehicle to Speedy as that was authorised. Then we had to wait around 2.5 hours for a authorisation code from enterprise before tyres could be changed. Repeatedly contacted enterprise and was passed from department to department. The hole customer service fell far short of the required standard.