CAR RENTAL REVIEWS ON EASIRENT IN EDINBURGH

long wait time for bus transfer

The worst car service ever. We would like a refund. 1)nobody came to pick us up from Edinburgh station or took our calls so we had to take a cab till the pick up point. 2)when we reached our car was not available and we had to wait 2 hours to finally get the car and leave 3)because of the late car arrival we had to pay extra to check out from the hotel 4) as suggested by the guy who gave us the car, my father - sent a complaint emails to the manager who never replied and did nothing about it. 6) we are also having a major problem with the left top car tyre since the first day. Every few km we need to stop at a gas station and fill it in. We were in the middle of mull with no gas station around and the tyre was very low in air so we couldn’t go on. Luckily for us a gentleman passing by in his car was a mechanic and he had a pump and stopped to help us out. 7) finally, this whole car rental company had been quite a disaster for us we and we didn’t even get an apology in return.

They deliberately made it difficult because I didn't purchase additional insurance!

Customer service very helpful as we needed to change the drop off location to Glasgow. Pick up location a long way from Edinburgh Airport and drop off location was a gas station since it was before opening which was odd.

Great prices. Would recommend to others

Everything was in great shape.

Thank you fr the friendly check-in process.

Car was very clean. Counter staff was easy going but took sometime for other person. Insurance was very costly!!!

Only complaint I have was the inside of the windows were not clean.

Counter staff very helpful.

The staff were excellent throughout - courteous and so nice, really had a wonderful experience in Edinburgh with Easirent. Basically no waiting time at the desk and the car was in tip top shape! Thanks a lot guys you were stars!!

Great car for our needs

We arrived late at night to the Edinburgh Easirent. Paul was on the desk and he quickly and efficiently got us on our way with a great Seat car. Great service and smooth pick up.

Car was a competitive rate, ideal size and generally sound if a little dirty. Location is about 10 minutes from the airport, a shuttle bus is provided but operated by a parking company and not good 'easyrent' identification signage to see it. Car was not clean when collecting, difficult to inspect for any damage to sign off collection paperwork. Return was challenging (before 6.30 am), office not open, told to park on kerb on street and return keys to nearby car park company - created unecessary risk for me as a customer. TLDR: Overall car as described and had competitive rates, staff were friendly -but- cleanlienesss of car, shuttle bus signage / instructions and return process system could be much better.

Booking always usually good with easyrentcars

Staff is very feiendly, perfect service!

Counter staff were great - a pleasure to deal with. Car was a bit knackered. Wasn't impressed at waiting 40mins for the shuttle bus from the Airport - for that reason alone I wouldn't use again.

I would definitely recommend to a friend and I know who I will use to rent a car next time

Surprisingly friendly and efficient, but only once at the location, which was a real pain to get to: shuttle bus to nearby off-airport parking runs only 3 times an hour, which is no good if you're in a hurry.

Very helpful and engaging staff

Very easy to use

The hiring process was so slow and the condition of the hiring company offices is terrible. I had to wait for over an hour to pick up my car. The staff of this company were so rude. The condition of the car was so bad. There was an engine fault on the car and the guy told me to add some liquid to fix it which I did but the fault remained. The car only had quarter of fuel which so inconvenient. I will never book a car with easirent again. Terrible experience overall.

Seems like a good alternative to rental cars.com.

Car in average condition. Not clean. Making steering noises.

Great staff, made everything very easy, couldn't fault it

Very straight forward