CAR RENTAL REVIEWS ON B-RENT AT NAPLES AIRPORT, NAP

For some reason, the Range Rover I booked was not available and was replaced with a Jaguar sedan. There was no prior notification. I'm not sure if it was an issue with QEEQ or b-rent.

great modern car, quick pickup and drop off, couldn't have been better

Beware, B-Rent is a scam! I usually buy the Super Collision Damage Waiver on the QEEQ website, so every time I only get basic insurance from the rental company and additionally purchase the Super CDW. This time was no different. After waiting in line for over an hour (with only three people ahead of me), my turn finally came. Just like the previous three customers, the staff told me that if I bought their insurance, I wouldn't need to pay a total of 3150 euros (900 for collision, 1500 for theft, and 750 for another deposit) in a credit card pre-authorization. Since I already bought the insurance from QEEQ, I chose to leave the deposit. Again, just like the previous customers, the staff asked me if I had another credit card after trying my card and claiming the payment failed. Why do I say it's a scam? First, I received an email from my bank the night before, confirming I had a much higher available limit than 3150 euros, so the staff's speculation didn't make sense. Secondly, the card used for this payment must be the driver's own, not an additional driver's, and they don't accept cash. Thirdly, isn't it too much of a coincidence that all customers' credit cards failed? If the credit card had insufficient funds, would a customer agree to this kind of deposit? (Note: Usually, deposits for other companies are only a few hundred euros. B-Rent split the deposits into three charges, failing after the first 900 euros.) Since I couldn't process the deposit, I had to buy the insurance recommended by the company, plus a 450 euro pre-authorization. For four days, the cheapest insurance was 70 euros. My four-day rental cost, plus QEEQ's Super CDW, was around 800 RMB, and this additional insurance cost more than 500 RMB. Although I knew the company was scamming me, there was no way to complain. They simply said, 'Your card has issues, transaction failed.' Even though I mentioned having insurance from QEEQ, the company insisted that the claim process required deducting from my credit card first and then seeking reimbursement from QEEQ. The company had to ensure my card could cover the cost. So, the moral is, when prices are similar, choose a major rental company. If there's a big price difference, you could risk these smaller companies but don't buy QEEQ's Super CDW! Alternatively, prepare a few credit cards under the driver's name and hope for the best.

we arrived a bit earlier than planned but we were able to pick up the car but was charged an extra days rental for 90mins extra. We paid 45euros for each day but charged 75 euros for the extra day - dissapointing

Very bad very bad

The service was poor. The contact number 39 353 378 4355 was never answered during pickup and return. I had to get in touch with the rental company through the QEEQ platform.

Scammers - picked up the car identified a scratch on the plastic hubcap that was not capture, the inspector said it was not a problem. Upon returning the car I stated that it was their prior and the previous rep said it was not an issue. Now they are trying to charge me €70

Even though I bought full insurance through the car rental platform, the rental company charged me €226 for insurance, claiming they hadn't received the payment. The staff initially told me it was a rental fee, but the receipt listed various insurance charges.