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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1377461263
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1377461263
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Naples-Sorrento-Alberobello-Naples

Reviewed: Thu, May 24, 2018
About B-RENT: 2.0 /10
Beware, B-Rent is a scam! I usually buy the Super Collision Damage Waiver on the QEEQ website, so every time I only get basic insurance from the rental company and additionally purchase the Super CDW. This time was no different. After waiting in line for over an hour (with only three people ahead of me), my turn finally came. Just like the previous three customers, the staff told me that if I bought their insurance, I wouldn't need to pay a total of 3150 euros (900 for collision, 1500 for theft, and 750 for another deposit) in a credit card pre-authorization. Since I already bought the insurance from QEEQ, I chose to leave the deposit. Again, just like the previous customers, the staff asked me if I had another credit card after trying my card and claiming the payment failed. Why do I say it's a scam? First, I received an email from my bank the night before, confirming I had a much higher available limit than 3150 euros, so the staff's speculation didn't make sense. Secondly, the card used for this payment must be the driver's own, not an additional driver's, and they don't accept cash. Thirdly, isn't it too much of a coincidence that all customers' credit cards failed? If the credit card had insufficient funds, would a customer agree to this kind of deposit? (Note: Usually, deposits for other companies are only a few hundred euros. B-Rent split the deposits into three charges, failing after the first 900 euros.) Since I couldn't process the deposit, I had to buy the insurance recommended by the company, plus a 450 euro pre-authorization. For four days, the cheapest insurance was 70 euros. My four-day rental cost, plus QEEQ's Super CDW, was around 800 RMB, and this additional insurance cost more than 500 RMB. Although I knew the company was scamming me, there was no way to complain. They simply said, 'Your card has issues, transaction failed.' Even though I mentioned having insurance from QEEQ, the company insisted that the claim process required deducting from my credit card first and then seeking reimbursement from QEEQ. The company had to ensure my card could cover the cost. So, the moral is, when prices are similar, choose a major rental company. If there's a big price difference, you could risk these smaller companies but don't buy QEEQ's Super CDW! Alternatively, prepare a few credit cards under the driver's name and hope for the best.

Relevant Reviews on B-RENT in Italy

Pamela Crofts

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Reviewed: Wed, Jan 24, 2024
About B-RENT: 2.0 /10
Waited for an hour, lots of people in line. The car I booked wasn't available. Reserved an Alfa Romeo but got a Fiat instead. They didn't even have the car I selected, very misleading.

Sara Bartholomew

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Reviewed: Sat, Mar 2, 2019
“Milan... Dolomites... Venice... Florence... Rome... Milan”
About B-RENT: 2.0 /10
Very dissatisfied with this rental company. First, the contact number provided by the car rental platform was unreachable. Since this rental company is not located at the airport, it is about a 10-minute drive away. After landing that day, we called the rental company but no one answered. We contacted the car rental platform’s customer service, but they couldn't reach the rental company either. We waited at the airport for two hours until finally, a car from the rental company picking up other customers took us back. Upon arrival, the staff at the rental company made things difficult and insisted we pay extra to upgrade the vehicle. When we refused to pay extra, they claimed they didn't have any automatic cars and offered us a manual one, even though we had reserved an automatic. After further discussions with the car rental platform’s customer service, we spent another two hours at the rental company before getting the car. The whole process took almost five hours, which was extremely frustrating.

Ternence Theresa

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Reviewed: Tue, Feb 26, 2019
“Milan-Switzerland-Pisa-Florence”
About B-RENT: 2.0 /10
After refunding the deposit, they deducted 100 euros without notifying, and there was no response from customer service for over half a month.

M.Norkus

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Mini | Toyota Aygo 2 Doors or similar
Reviewed: Sat, Aug 31, 2019
“I was told by counter staff that easyrentals insurance is not valid and i had to buy over the counte”
About B-RENT: 7.7 /10
Sold duplicate insurance
About QEEQ: 10.0 /10
Great service

A.Makarov

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Compact | Citroen C4 or similar
Reviewed: Tue, Jul 16, 2019
“Not easy to find”
About B-RENT: 7.3 /10
No signs of BRent at Milan airport, difficult to find location
About QEEQ: 8.0 /10
It would help if location of the rental will be in confirmation email

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