Naples-Sorrento-Positano-Amalfi-Salerno-Pompeii-Mount Vesuvius-Naples

Waited for an hour, lots of people in line. The car I booked wasn't available. Reserved an Alfa Romeo but got a Fiat instead. They didn't even have the car I selected, very misleading.

Very slow and the insurance has issues.

There were many customers waiting at the store, but only two employees handling the transactions. Everyone started getting impatient. When we were finally being attended to, the staff kept trying to sell us their insurance, claiming we could get a better car if we bought it. We politely declined, stating we had already purchased full coverage from another platform, but they kept insisting we buy their 19-euro roadside assistance insurance. After we refused again, the staff member rolled his eyes and slammed the car keys onto the desk. We were all shocked. Another Chinese customer being served at the same time went through the same process, but with slightly better attitude from the staff.

The rental company did not inform us in advance that they require both a Visa and a MasterCard for the deposit, which prevented us from picking up the car. They also did not offer any alternative automatic transmission vehicles, causing delays in our schedule.

No signs of BRent at Milan airport, difficult to find location

It would help if location of the rental will be in confirmation email