CAR RENTAL REVIEWS ON HERTZ IN SALT LAKE CITY

Additional driver fee is very high, the store doesn't remind you, and the website is not clear

I pretty much received the desired vehicle. Well done Hertz.

This is the second time I’ve used Easyrentcars and I’ll definitely be using them again.

Car was great. Free upgrade.

Best prices.

Satisfactory

Everything worked like perfectly. The right car was ready promptly and the return was efficient, friendly and flawless.

英語が出来ない私にも親切に対応して下さいました。 車をぶつけてしまい処理に伺った際もとても親切でした。 車両は清掃が行き届いており、走りも軽快で快適でした。 場所は空港から路面電車で30分くらいはかかります。 Googleマップのナビで簡単に辿り着く事が出来ます。 空港にもハーツがあるようですが価格が高い為、こちらの店舗を利用しました。 近くのホテルを予約した為、返却も大変便利でした。 また利用したいです。

They allow multiple drivers to be added online directly, which is nice, but there's a fee

They told customers the reserved car was unavailable and pushed them to choose a higher tier car without mentioning any extra charges.

I’ve mentioned this twice already in my chats with your online customer service.

They tried to upsell me a vehicle upgrade, and when I declined, they did not provide the reserved brand. The car was old, had insufficient power, the windows leaked, and there were significant scratches on the exterior.

They didn’t have a car for us after we reserved it and had a waiting list of over 10 people for cars they didn’t have. I found a car at a different store and the guy tells me , we have to offer it to the first in line. I told them I found the car and they wouldn’t book it so we left and went to enterprise and they were wonderful!! Never use hertz again!!

Overall satisfied, the counter staff followed the rules and did not push additional insurance.

I had pre-booked a specific model, but they tried to deceive me by saying only a Nissan was available and I would have to wait at least 50 minutes for the reserved model. I refused to accept a Japanese car and insisted on the reserved model. Seeing my firm stance, the staff eventually gave me the keys to the reserved car. When I saw the Nissan parked nearby, it was scratched and only about 70% new, clearly an older model. While selling insurance is standard practice and can be declined, using deceitful tactics to push an inferior car is truly unacceptable!

Great service, returning the car was incredibly easy.

Great service

Excellent, very convenient to contact even abroad

My wife had to pay over ten dollars a day as an additional driver, but with Avis, it was free.

The car pickup process was very convenient and the procedures were simple.

Issues with the vehicle were unresolved.

Like: Had a small run in with a big rock (small boulder) which did some damage, but covered under our agreement. Did not have to use my own insurance. THANK YOU!
Dislike: Little longer than I liked checking car in but all due to my run in with a rock.